public/New-ICPointOfContact.ps1
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<#
.SYNOPSIS .Creates (Active or not) Points of Contact on inContact CXOne .DESCRIPTION .https://developer.niceincontact.com/API/AdminAPI#/General/getPointsOfContact .PARAMETER mediaType .String that is converted to an int. .Acceptable values: email, chat, phone, voicemail, workitem, sms, social, digital .EXAMPLE New-ICPointOfContact -scriptName $scriptName -skillId $skillId -mediaType 'phone' -pointOfContactName $pocName -pointOfContact $pocPhoneNumber .NOTES .Author: Joe Gorsky #> function New-ICPointOfContact { [CmdletBinding(SupportsShouldProcess=$true)] param ( [Parameter(Position=0,Mandatory)] [string] $mediaType, [Parameter(Mandatory)] [string] $pointOfContact, [Parameter(Mandatory)] [String]$pointOfContactName, [parameter(Mandatory)] [int]$skillId, [Parameter(Mandatory)] [string]$scriptName, [Parameter(ValueFromPipelineByPropertyName)] [bool] $IVRReportingEnabled = $true, [Parameter(ValueFromPipelineByPropertyName)] [Alias('Active')] [bool] $IsActive = $true, [Parameter(ValueFromPipelineByPropertyName)] [int] $chatProfileId ) Begin { $url = $Script:_IcUri $token = $Script:_IcToken if (!$url -or !$token) { throw "You must call the Connect-IC cmdlet before calling any other cmdlets." } $headers = @{ Authorization = "Bearer $token" Accept = 'application/json' } } Process { switch($mediaType.ToUpper()){ 'EMAIL' {$mediaTypeId = 1} 'CHAT' {$mediaTypeId = 3} 'PHONE' {$mediaTypeId = 4} 'VOICEMAIL' {$mediaTypeId = 5} 'WORKITEM' {$mediaTypeId = 6} 'SMS' {$mediaTypeId = 7} 'SOCIAL' {$mediaTypeId = 8} 'DIGITAL' {$mediaTypeId = 9} 'DEFAULT' {Write-Error -message "Invalid Media Type - Please try again with one of the following: 'phone', 'chat', 'email', 'voicemail', 'sms', 'social', 'digital'" -Category InvalidData} } $pointOfContactObj = @{ pointOfContact = $pointOfContact pointOfContactName = $pointOfContactName skillId = $skillId isActive = $IsActive mediaTypeId = $mediaTypeId scriptName = $scriptName ivrReportingEnabled = $IVRReportingEnabled } if($mediaTypeId -eq 3){ #only required for chats, normal key removal method is stripping other required parameters $pointOfContactObj += @{ chatProfileId = $chatProfileId } } $path = "/inContactAPI/services/v23.0/points-of-contact" $uri = [uri]::new($url, $path) if ($PSCmdlet.ShouldProcess($pointOfContact, "Adding New Point of Contact")) { (Invoke-RestMethod -method POST -Uri $uri -Headers $headers -Body (ConvertTo-Json $pointOfContactObj) -ContentType 'application/json').pointsOfContact } } } |