Public/New-RTTicket.ps1
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Function New-RTTicket { <# .SYNOPSIS Create a new ticket in RT .DESCRIPTION Create a new ticket in RT .PARAMETER Requestor Ticket requestor .PARAMETER Owner Ticket Owner .PARAMETER Priority Ticket Priority. Defaults to 0 .PARAMETER Subject Ticket Subject .PARAMETER Text Ticket Text. For multiline, add a single space to the start of every line after the first line .PARAMETER Queue Ticket Queue. Defaults to General .PARAMETER Cc Ticket Cc .PARAMETER AdminCc Ticket AdminCc .PARAMETER Status Ticket Status .PARAMETER InputHash Add additional ticket properties to this hashtable. These values are overridden if an explicit parameter is also specified. e.g. -Owner wframe -InputObject @{Owner = 'Nope'} Result: Owner: wframe .PARAMETER Referer Referer to use for whitelisting purposes. Defaults to PSRTConfig.Referer (Created by New-RTSession) See @ReferrerWhitelist RT configuration if you run into CSRF errors If you specify 'https://<hostname>', RT (and its whitelist) use <hostname>:443 .PARAMETER Session RT session to use. Defaults to PSRTConfig.Session (Created by New-RTSession) .PARAMETER BaseUri Base URI for RT. Defaults to PSRTConfig.BaseUri (Created by New-RTSession) .PARAMETER Raw If specified, do not parse output .EXAMPLE New-RTTicket -Requestor wframe -Owner wframe -Subject 'TEST' -Text 'This is a ticket!' .EXAMPLE $Text = @" This is a multiline ticket! "@ # note the single space before each line after the first. New-RTTicket -Queue SomeOtherQueue -InputHash @{ Requestor = 'wframe' Subject = 'Test' Text = $Text 'CF-CustomField' = 'Custom!' } .FUNCTIONALITY Request Tracker #> [cmdletbinding()] Param( [string]$Requestor, [string]$Owner, [int]$Priority = 0, [string]$Subject, [string]$Text, [string]$Queue = 'General', [hashtable]$InputHash, [string]$Cc, [string]$AdminCc, [string]$Status, [string]$Referer = $PSRTConfig.Referer, [Parameter( ValueFromPipeLine = $true, ValueFromPipelineByPropertyName = $true )] [ValidateNotNull()] [Microsoft.PowerShell.Commands.WebRequestSession] $Session = $PSRTConfig.Session, [ValidateNotNull()] [string]$BaseUri = $PSRTConfig.BaseUri, [switch]$Raw ) $InvokeParams = @{ WebSession = $Session; UseBasicParsing = $true } if($Referer) { $headers = @{} $headers.Add('Referer', $Referer) $InvokeParams.Add('Headers', $headers) } $uri = Join-Parts -Separator '/' -Parts $BaseUri, "/REST/1.0/ticket/new" # Merge explicit parameters into InputHash, with explicit param values taking precedent $Parameters = . Get-ParameterValues if(-not $PSBoundParameters.ContainsKey('InputHash')) { $InputHash = @{} } Write-Output Requestor, Owner, Priority, Subject, Text, Queue, Cc, AdminCc, Status | Foreach-Object { $Property = $_ if($Parameters.containskey($Property)) { $InputHash.Set_Item($Property, $Parameters[$Property]) } } # Build up content for ticket # Queue must come last. wtf RT. https://stackoverflow.com/a/29540271 $Content = '' foreach($Key in $InputHash.Keys) { if($Key -ne 'Queue') { $Content += "$Key`: $($InputHash[$Key])`n" } #Later: Handle odd custom fields } $Content += "Queue: $($InputHash['Queue'])`n" $InvokeParams.Add('Body', @{content=$Content}) Write-Verbose "$($InvokeParams | Out-String)`n$($Content | Out-String)" $Response = ( Invoke-WebRequest @InvokeParams -Uri $uri -Method Post).Content if ($Raw) { $Response } else { ConvertFrom-RTResponse -Content $Response } } |