Public/Campaigns/New-Five9InboundCampaign.ps1
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function New-Five9InboundCampaign { <# .SYNOPSIS Function used to create a new inbound campaign in Five9 .NOTES Only FTP can be enabled using API. SFTP must be enabled using GUI .EXAMPLE New-Five9InboundCampaign -Name "Cold-Calls" -IvrScriptName "Cold-Calls-IVR" -MaxNumOfLines 10 # Creates new inbound campaign with minimum number of required parameters .EXAMPLE New-Five9InboundCampaign -Name "Cold-Calls" -Mode: ADVANCED -ProfileName "Cold-Calls-Profile" -IvrScriptName "Cold-Calls-IVR" -MaxNumOfLines 50 ` -CallWrapupEnabled $true -WrapupAgentNotReady $true -WrapupTimerMinutes 2 -WrapupTimerSeconds 30 # Creates new inbound campaign in advanced mode, and enables call wrap up timer #> [CmdletBinding(PositionalBinding=$false)] param ( # Name of new campaign [Parameter(Mandatory=$true, Position=0)][string]$Name, # Description of new campaign [Parameter(Mandatory=$false)][string]$Description, <# Mode of new campaign. If not specified, default set to BASIC. Options are: • BASIC (Default) - Campaign with default settings, without a campaign profile • ADVANCED - Campaign with a campaign profile specified in the profileName parameter #> [Parameter(Mandatory=$false)][ValidateSet('BASIC', 'ADVANCED')][string]$Mode = 'BASIC', # Campaign profile name. Applies only to the advanced campaign mode [Parameter(Mandatory=$false)][string]$ProfileName, # Name of IVR script to be used on new campaign [Parameter(Mandatory=$true)][string]$IvrScriptName, # Maximum number of simultaneous calls. Cannot exceed the number of provisioned inbound lines for the domain. [Parameter(Mandatory=$true)][int]$MaxNumOfLines, # Whether the campaign is in training mode [Parameter(Mandatory=$false)][bool]$TrainingMode, # Whether to record all calls of the campaign [Parameter(Mandatory=$false)][bool]$AutoRecord, # Whether to use FTP to transfer recordings. # NOTE: SFTP must be enabled in the Java Admin console [Parameter(Mandatory=$false)][bool]$UseFtp, # For FTP transfer, whether to use the session ID as the recording name [Parameter(Mandatory=$false)][bool]$RecordingNameAsSid, # Host name of the FTP server [Parameter(Mandatory=$false)][string]$FtpHost, # Username of the FTP server [Parameter(Mandatory=$false)][string]$FtpUser, # Password of the FTP server [Parameter(Mandatory=$false)][string]$FtpPassword, # Enables the "After Call Work Time Limit" setting on the campaign [Parameter(Mandatory=$false)][bool]$CallWrapupEnabled, <# Whether to automatically place agents who reach a call timeout in a Not Ready state Options are: • True: Set agents to Not Ready state • False: Do not set agents to Not Ready state #> [Parameter(Mandatory=$false)][bool]$WrapupAgentNotReady, # Name of disposition automatically set for the call if the timeout is reached [Parameter(Mandatory=$false)][string]$WrapupDispostionName, # Not Ready reason code for agents who are automatically placed in Not Ready state after reaching the timeout [Parameter(Mandatory=$false)][string]$WrapupReasonCodeName, # Number of Days used on wrap up timer [Parameter(Mandatory=$false)][ValidateRange(0,59)][int]$WrapupTimerDays, # Number of Hours used on wrap up timer [Parameter(Mandatory=$false)][ValidateRange(0,23)][int]$WrapupTimerHours, # Number of Minutes used on wrap up timer [Parameter(Mandatory=$false)][ValidateRange(0,59)][int]$WrapupTimerMinutes, # Number of Seconds used on wrap up timer [Parameter(Mandatory=$false)][ValidateRange(0,59)][int]$WrapupTimerSeconds ) try { Test-Five9Connection -ErrorAction: Stop $inboundCampaign = New-Object PSFive9Admin.inboundCampaign $inboundCampaign.type = "INBOUND" $inboundCampaign.typeSpecified = $true $inboundCampaign.name = $Name $inboundCampaign.mode = $Mode $inboundCampaign.modeSpecified = $true $inboundCampaign.defaultIvrSchedule = New-Object PSFive9Admin.inboundIvrScriptSchedule $inboundCampaign.defaultIvrSchedule.ivrSchedule = New-Object PSFive9Admin.ivrScriptSchedule $inboundCampaign.defaultIvrSchedule.ivrSchedule.scriptName = $IvrScriptName if ($Mode -eq 'ADVANCED') { # if type is advanced, must also provide a campaign profile name if ($PSBoundParameters.Keys -notcontains 'ProfileName') { throw "Campaign Mode set as ""ADVANCED"", but no profile name was provided. Try again including the -ProfileName parameter." return } $inboundCampaign.profileName = $ProfileName } if ($PSBoundParameters.Keys -contains 'AutoRecord') { $inboundCampaign.autoRecord = $AutoRecord $inboundCampaign.autoRecordSpecified = $true } if ($PSBoundParameters.Keys -contains 'MaxNumOfLines') { $inboundCampaign.MaxNumOfLines = $MaxNumOfLines $inboundCampaign.maxNumOfLinesSpecified = $true } if ($PSBoundParameters.Keys -contains 'Description') { $inboundCampaign.description = $Description } if ($CallWrapupEnabled -eq $true) { $inboundCampaign.callWrapup = New-Object PSFive9Admin.campaignCallWrapup $inboundCampaign.callWrapup.enabled = $true $inboundCampaign.callWrapup.enabledSpecified = $true if ($WrapupAgentNotReady -eq $true) { $inboundCampaign.callWrapup.agentNotReady = $true $inboundCampaign.callWrapup.agentNotReadySpecified = $true } if ($PSBoundParameters.Keys -contains 'WrapupDispostionName') { $inboundCampaign.callWrapup.dispostionName = $WrapupDispostionName } if ($PSBoundParameters.Keys -contains 'WrapupReasonCodeName') { $inboundCampaign.callWrapup.reasonCodeName = $WrapupReasonCodeName } $inboundCampaign.callWrapup.timeout = New-Object PSFive9Admin.timer $inboundCampaign.callWrapup.timeout.days = $WrapupTimerDays $inboundCampaign.callWrapup.timeout.hours = $WrapupTimerHours $inboundCampaign.callWrapup.timeout.minutes = $WrapupTimerMinutes $inboundCampaign.callWrapup.timeout.seconds = $WrapupTimerSeconds } if ($PSBoundParameters.Keys -contains 'TrainingMode') { $inboundCampaign.trainingMode = $TrainingMode $inboundCampaign.trainingModeSpecified = $true } if ($PSBoundParameters.Keys -contains 'AutoRecord') { $inboundCampaign.autoRecord = $AutoRecord $inboundCampaign.autoRecordSpecified = $true } if ($PSBoundParameters.Keys -contains 'RecordingNameAsSid') { $inboundCampaign.recordingNameAsSid = $RecordingNameAsSid $inboundCampaign.recordingNameAsSidSpecified = $true } if ($PSBoundParameters.Keys -contains 'UseFtp') { $inboundCampaign.useFtp = $UseFtp $inboundCampaign.useFtpSpecified = $true } if ($PSBoundParameters.Keys -contains 'FtpHost') { $inboundCampaign.ftpHost = $FtpHost } if ($PSBoundParameters.Keys -contains 'FtpUser') { $inboundCampaign.ftpUser = $FtpUser } if ($PSBoundParameters.Keys -contains 'FtpPassword') { $inboundCampaign.ftpPassword = $FtpPassword } Write-Verbose "$($MyInvocation.MyCommand.Name): Creating new inbound campaign '$Name'." $response = $global:DefaultFive9AdminClient.createInboundCampaign($inboundCampaign) return $response } catch { $_ | Write-PSFive9AdminError $_ | Write-Error } } |