PSFive9Admin

1.0.108

Public/Prompts/Backup-Five9Prompts.ps1

                                function Backup-Five9Prompts

{

    <#

    .SYNOPSIS

        Function will backup all domain prompts into a single IVR script which can be exported and imported into a different domain

        Steps:

            1) Execute Backup-Five9Prompts function

            2) Open newly created IVR script named "_prompt_backup" by default

            3) Inside of IVR Script click Actions > Backup > Choose the backup path > Click Backup

            4) You can then restore prompts on a different domain by creating a new IVR script in that domain and clicking Actions > Restore > Choose ZIP file from previous step

    .EXAMPLE

        Backup-Five9Prompts

        # Creates a new IVR script named "_prompt_backup" which has a play module containing all Prompts on the domain

    .EXAMPLE

        Backup-Five9Prompts -BackupIvrScriptName 'All_Prompts'

        # Creates a new IVR script named 'All_Prompts' which has a play module containing all Prompts on the domain

    #>

    [CmdletBinding(PositionalBinding=$false)]

    param

    (

        # Optional name of new IVR script which will contain a backup of all Prompts

        [Parameter(Mandatory=$false, Position=0)][string]$BackupIvrScriptName = '_prompt_backup'

    )

    try

    {

        Test-Five9Connection -ErrorAction: Stop

$promptBackupXml = @"

<?xml version="1.0" encoding="ISO-8859-1" standalone="yes"?>

<ivrScript>

    <domainId>11111</domainId>

    <properties/>

    <modules>

        <incomingCall>

            <singleDescendant>3509F3706E8545F7BFF52431B1293B63</singleDescendant>

            <moduleName>Start</moduleName>

            <locationX>38</locationX>

            <locationY>47</locationY>

            <moduleId>B7C97F693F7C4B21A9977921EABFCDCD</moduleId>

            <data/>

        </incomingCall>

        <play>

            <ascendants>B7C97F693F7C4B21A9977921EABFCDCD</ascendants>

            <singleDescendant>82E81AC0D2D34BB997B366D3EAA68C05</singleDescendant>

            <moduleName>AllPrompts</moduleName>

            <locationX>137</locationX>

            <locationY>121</locationY>

            <moduleId>3509F3706E8545F7BFF52431B1293B63</moduleId>

            <data>

                <prompt>

$(

    $prompts = Get-Five9Prompt

    foreach ($prompt in $prompts)

    {

        Write-Verbose "$($MyInvocation.MyCommand.Name): Adding Prompt: '$($prompt.name)'"

@"

                    <filePrompt>

                        <promptData>

                            <promptSelected>true</promptSelected>

                            <prompt>

                                <name>$($prompt.name)</name>

                            </prompt>

                            <isRecordedMessage>false</isRecordedMessage>

                        </promptData>

                    </filePrompt>

"@

    }       

)  

                    <interruptible>false</interruptible>

                    <canChangeInterruptableOption>true</canChangeInterruptableOption>

                    <ttsEnumed>false</ttsEnumed>

                    <exitModuleOnException>false</exitModuleOnException>

                </prompt>

                <dispo>

                    <id>-17</id>

                    <name>Caller Disconnected</name>

                </dispo>

                <vivrPrompts>

                    <interruptible>false</interruptible>

                    <canChangeInterruptableOption>true</canChangeInterruptableOption>

                    <ttsEnumed>false</ttsEnumed>

                    <exitModuleOnException>false</exitModuleOnException>

                </vivrPrompts>

                <vivrHeader>

                    <interruptible>false</interruptible>

                    <canChangeInterruptableOption>true</canChangeInterruptableOption>

                    <ttsEnumed>false</ttsEnumed>

                    <exitModuleOnException>false</exitModuleOnException>

                </vivrHeader>

                <textChannelData>

                    <textPrompts>

                        <interruptible>false</interruptible>

                        <canChangeInterruptableOption>true</canChangeInterruptableOption>

                        <ttsEnumed>false</ttsEnumed>

                        <exitModuleOnException>false</exitModuleOnException>

                    </textPrompts>

                    <isUsedVivrPrompts>true</isUsedVivrPrompts>

                    <isTextOnly>true</isTextOnly>

                </textChannelData>

                <numberOfDigits>0</numberOfDigits>

                <terminateDigit>N/A</terminateDigit>

                <clearDigitBuffer>false</clearDigitBuffer>

                <collapsible>false</collapsible>

                <emailReplySubject>

                    <interruptible>false</interruptible>

                    <canChangeInterruptableOption>true</canChangeInterruptableOption>

                    <ttsEnumed>false</ttsEnumed>

                    <exitModuleOnException>false</exitModuleOnException>

                </emailReplySubject>

                <emailReplyBody>

                    <interruptible>false</interruptible>

                    <canChangeInterruptableOption>true</canChangeInterruptableOption>

                    <ttsEnumed>false</ttsEnumed>

                    <exitModuleOnException>false</exitModuleOnException>

                </emailReplyBody>

            </data>

        </play>

        <hangup>

            <ascendants>3509F3706E8545F7BFF52431B1293B63</ascendants>

            <moduleName>End</moduleName>

            <locationX>229</locationX>

            <locationY>46</locationY>

            <moduleId>82E81AC0D2D34BB997B366D3EAA68C05</moduleId>

            <data>

                <dispo>

                    <id>0</id>

                    <name>No Disposition</name>

                </dispo>

                <returnToCallingModule>true</returnToCallingModule>

                <errCode>

                    <isVarSelected>false</isVarSelected>

                    <integerValue>

                        <value>0</value>

                    </integerValue>

                </errCode>

                <errDescription>

                    <isVarSelected>false</isVarSelected>

                    <stringValue>

                        <value></value>

                        <id>0</id>

                    </stringValue>

                </errDescription>

                <overwriteDisposition>true</overwriteDisposition>

            </data>

        </hangup>

        <setVariable>

            <ascendants>95B3A38FAC184F94A5140685112D1400</ascendants>

            <singleDescendant>95B3A38FAC184F94A5140685112D1400</singleDescendant>

            <moduleName>ReadMe</moduleName>

            <locationX>136</locationX>

            <locationY>206</locationY>

            <moduleId>95B3A38FAC184F94A5140685112D1400</moduleId>

            <data>

                <expressions>

                    <variableName>note</variableName>

                    <isFunction>false</isFunction>

                    <constant>

                        <isVarSelected>false</isVarSelected>

                        <stringValue>

                            <value>The play module named AllPrompts contains all prompts on the domain.</value>

                            <id>0</id>

                        </stringValue>

                    </constant>

                </expressions>

                <expressions>

                    <variableName>note</variableName>

                    <isFunction>false</isFunction>

                    <constant>

                        <isVarSelected>false</isVarSelected>

                        <stringValue>

                            <value>To complete the backup click Actions &gt; Backup &gt; Choose the backup path &gt; Click Backup</value>

                            <id>0</id>

                        </stringValue>

                    </constant>

                </expressions>

                <expressions>

                    <variableName>note</variableName>

                    <isFunction>false</isFunction>

                    <constant>

                        <isVarSelected>false</isVarSelected>

                        <stringValue>

                            <value>You can then restore prompts on a different domain by creating a new IVR script in that domain and clicking Actions &gt; Restore &gt; Choose ZIP file from previous step</value>

                            <id>0</id>

                        </stringValue>

                    </constant>

                </expressions>

            </data>

        </setVariable>

    </modules>

    <modulesOnHangup>

        <startOnHangup>

            <singleDescendant>741FCCB0CE98480DBBDAB0149548FCFC</singleDescendant>

            <moduleName>StartOnHangup4</moduleName>

            <locationX>20</locationX>

            <locationY>10</locationY>

            <moduleId>788D7B536DE64EDAA22A24F736EB8A02</moduleId>

        </startOnHangup>

        <hangup>

            <ascendants>788D7B536DE64EDAA22A24F736EB8A02</ascendants>

            <moduleName>Hangup7</moduleName>

            <locationX>120</locationX>

            <locationY>10</locationY>

            <moduleId>741FCCB0CE98480DBBDAB0149548FCFC</moduleId>

            <data>

                <dispo>

                    <id>-17</id>

                    <name>Caller Disconnected</name>

                </dispo>

                <returnToCallingModule>true</returnToCallingModule>

                <errCode>

                    <isVarSelected>false</isVarSelected>

                    <integerValue>

                        <value>0</value>

                    </integerValue>

                </errCode>

                <errDescription>

                    <isVarSelected>false</isVarSelected>

                    <stringValue>

                        <value></value>

                        <id>0</id>

                    </stringValue>

                </errDescription>

                <overwriteDisposition>false</overwriteDisposition>

            </data>

        </hangup>

    </modulesOnHangup>

    <userVariables>

        <entry>

            <key>note</key>

            <value>

                <name>note</name>

                <description></description>

                <stringValue>

                    <value></value>

                    <id>0</id>

                </stringValue>

                <attributes>8</attributes>

                <isNullValue>true</isNullValue>

            </value>

        </entry>

    </userVariables>

    <multiLanguagesPrompts>

        <entry>

            <key>6EDD8CD369B4471F81D3DA58909A1FDC</key>

            <value>

                <promptId>6EDD8CD369B4471F81D3DA58909A1FDC</promptId>

                <name>ConfirmPromptWithoutVSR</name>

                <description>Default prompt for user input confirmation with disabled voice recognition</description>

                <type>AUDIO</type>

                <prompts>

                    <entry key="en-US">

                        <ttsPrompt>

                            <xml>H4sIAAAAAAAAANVT0UrDMBR931eEvK9xPslIOypMGAwVtyk+lbS9bsE0GUla17837bA23YYg+GDJ

Q3PO5ZyTexM6OxQCVaANVzLEk+AKI5CZyrnchnizvhvfYGQskzkTSkKIazB4Fo2o2QN7nwsoQNpo

hNxHmbWap6UFcwRaUDC5jR3xDbWwZAVEznra8JS0W7+iU3tmooRbZgBVzV+IQY43K0x6JsR3oWQY

hXILRT+WYXVsvPinxoYMmIFIh1s42LNaP2v62pfIVOV19KpKNxoLGvKpO2KLnWYhF8NQMmwCOd8F

WjHNWSrgV/0Zgl9i982Ik2T1skiWi/X8KV4mCSUe20t2McJ/nFyAHjUYg/AEI/6G7I4b5FamtIbM

BujB7kB/cHfD98e6a/xX8+2KHOm94E/oteYzCQQAAA==</xml>

                            <promptTTSEnumed>false</promptTTSEnumed>

                        </ttsPrompt>

                    </entry>

                </prompts>

                <defaultLanguage>en-US</defaultLanguage>

                <isPersistent>true</isPersistent>

            </value>

        </entry>

        <entry>

            <key>7AB41F56573348FCA5A1ACFA3CE32230</key>

            <value>

                <promptId>7AB41F56573348FCA5A1ACFA3CE32230</promptId>

                <name>ConfirmPrompt</name>

                <description>Default prompt for user input confirmation</description>

                <type>AUDIO</type>

                <prompts>

                    <entry key="en-US">

                        <ttsPrompt>

                            <xml>H4sIAAAAAAAAANVTUWvCMBB+91ccebeZexqSVhw4EMTB1A2fSrQ3DWsTyaXO/vulHXNttQwGe1jI

Q/J9ue++3CVidMpSOKIlZXTIBsENA9Rbkyi9C9lq+dC/Y0BO6kSmRmPICiQ2inqCDijfJilmqF3U

Az+EdM6qTe6QPoEKTKXejT3xDVWwlhlGPvWw5AWvts0TZ7VnmeZ4LwnhWK5Chrq/WjBeS8KbWQRv

WxHKYVa3RbIYU8P+ZWLiLaYlcsYdntxVrZ81m9pd5MYkRbQ2uW+NQ4vJ0F+xwi698E4zgreLwK9X

QRylVXKT4q/q0wa/xOZli+N48TKNZ9Pl5Gk8i2PBG2zNWaeF/9i5ABayALb2XweMhYNFImADBuoV

3F4R+Lk11uLWBfDo9mjflX/uVAbNTT3mlv1V48+HPNn42h9LoLssIgQAAA==</xml>

                            <promptTTSEnumed>false</promptTTSEnumed>

                        </ttsPrompt>

                    </entry>

                </prompts>

                <defaultLanguage>en-US</defaultLanguage>

                <isPersistent>true</isPersistent>

            </value>

        </entry>

        <entry>

            <key>B1A84ED84CDA41E68ED205D5B2AB20A3</key>

            <value>

                <promptId>B1A84ED84CDA41E68ED205D5B2AB20A3</promptId>

                <name>NoMatchPrompt</name>

                <description>Default prompt for NoMatch event</description>

                <type>AUDIO</type>

                <prompts>

                    <entry key="en-US">

                        <ttsPrompt>

                            <xml>H4sIAAAAAAAAAIWRQYvCMBCF7/6KkLvO7k0krSis4Fnd+2gHCZtOpTMV++83VqimXdmcku+F9x4z

bnkrg7lSLb7izH7OPqwhPlWF53NmD/vNdG6NKHKBoWLKbEtil/nEyYXw5ytQSaz5xMTjULX2x0ZJ

HqCDAfm8isITdZixpDxGL+66g+6Z/ujdvjE0tEYhc73fMks8PewsvIRAmuJgWMV5pfK1lmC7kqT+

OFhgoAxMeq500z+9/vdMvd+Jx6po821cS13TSY3nS6MzBx0e14G3fRwM5wDjQfSfopgs+RfRtLpi

LAIAAA==</xml>

                            <promptTTSEnumed>false</promptTTSEnumed>

                        </ttsPrompt>

                    </entry>

                </prompts>

                <defaultLanguage>en-US</defaultLanguage>

                <isPersistent>true</isPersistent>

            </value>

        </entry>

        <entry>

            <key>DC3D45DD9742457D93F4828905A9A140</key>

            <value>

                <promptId>DC3D45DD9742457D93F4828905A9A140</promptId>

                <name>NoInputPrompt</name>

                <description>Default prompt for NoInput event</description>

                <type>AUDIO</type>

                <prompts>

                    <entry key="en-US">

                        <ttsPrompt>

                            <xml>H4sIAAAAAAAAAIWRQYvCMBCF7/6KkHsdvS1LWnFhBc+7eh/toMV0Ip2p2H9vrVBNu7I5Je8b3ntM

3OJaenOhSorAqZ1PZ9YQ70Ne8CG1m99V8mGNKHKOPjCltiGxi2zi5Ex4+vZUEms2Me1xqFoVu1pJ

HkIneuTDsgVPqZMZS8ra6M87d9A944nebYu+pi8UMpf7LbXEyebHwksIxCkOhlVcoVS+1hJslhLV

HwcLDMjApNeVrvqn1/+esfc7uAt5k63NHpmDmiNhZZpQTx10YFwI3jZyMNwEjFfRD7Uw+uYbQw31

uC4CAAA=</xml>

                            <promptTTSEnumed>false</promptTTSEnumed>

                        </ttsPrompt>

                    </entry>

                </prompts>

                <defaultLanguage>en-US</defaultLanguage>

                <isPersistent>true</isPersistent>

            </value>

        </entry>

    </multiLanguagesPrompts>

    <multiLanguagesVIVRPrompts/>

    <multiLanguagesTextPrompts/>

    <multiLanguagesMenuChoices/>

    <multiLanguagesEwtAnnouncement/>

    <languages/>

    <functions/>

    <defaultLanguage>en-US</defaultLanguage>

    <defaultMethod>GET</defaultMethod>

    <defaultFetchTimeout>5</defaultFetchTimeout>

    <showLabelNames>true</showLabelNames>

    <defaultVivrTimeout>5</defaultVivrTimeout>

    <unicodeEncoding>false</unicodeEncoding>

    <useShortcut>false</useShortcut>

    <resetErrorCode>true</resetErrorCode>

    <showAllChannelPrompts>false</showAllChannelPrompts>

    <extContactFieldsInput>true</extContactFieldsInput>

    <extContactFieldsOutput>true</extContactFieldsOutput>

    <useIvrTimeZoneInAssignment>true</useIvrTimeZoneInAssignment>

    <timeoutInMilliseconds>3600000</timeoutInMilliseconds>

    <version>1200006</version>

</ivrScript>

"@

        $existingIvrScript = $null

        try

        {

            $existingIvrScript = Get-Five9IVRScript -NamePattern $BackupIvrScriptName

        }

        catch

        {

        }

        if ($existingIvrScript)

        {

            Write-Verbose "$($MyInvocation.MyCommand.Name): Exporting all Five9 Prompts to existing IVR: '$($BackupIvrScriptName)'"

            Set-Five9IVRScript -Name $BackupIvrScriptName -XmlDefinition $promptBackupXml

        }

        else

        {

            Write-Verbose "$($MyInvocation.MyCommand.Name): Exporting all Five9 Prompts to new IVR: '$($BackupIvrScriptName)'"

            New-Five9IVRScript -Name $BackupIvrScriptName -Description "backup of all Five9 prompts" -XmlDefinition $promptBackupXml

        }

    }

    catch

    {

        $_ | Write-PSFive9AdminError

        $_ | Write-Error

    }

}