Public/CampaignProfiles/New-Five9CampaignProfile.ps1
|
function New-Five9CampaignProfile { <# .SYNOPSIS Function used to create a new campaign profile in Five9 .EXAMPLE New-Five9CampaignProfile -Name "Cold-Calls-Profile" # Creates new campaign profile using all default values .EXAMPLE New-Five9CampaignProfile -Name "Cold-Calls-Profile" -InitialCallPriority 90 -NumberOfAttempts 10 -ANI '5991230001' ` -IncludeNumber1 $true -IncludeNumber2: $false -IncludeNumber3 $false ` -Number1StartTime 9am -Number1StopTime 10am -Number2StartTime 9am -Number2StopTime 10pm -Number3StartTime 10am -Number3StopTime 11pm ` -DialingOrder 'Number3', 'Number1', 'number2' -DialASAPTimeout 9 -DialASAPTimeoutPeriod: Minute -DialASAPSortOrder: ContactFields # Creates new campaign profile including additional parameters #> [CmdletBinding(PositionalBinding=$false)] param ( # Name of new campaign profile # Only required parameter [Parameter(Mandatory=$true, Position=0)][string]$Name, # Description of new campaign profile [Parameter(Mandatory=$false)][string]$Description, <# Priority initially assigned to inbound and outbound calls on a scale of 1 to 100. Inbound calls have a default priority of 60. Calls with a higher priority are answered first, regardless of their time in a queue. To force calls from a campaign to be answered before those from other campaigns, increase the priority by 1. #> [Parameter(Mandatory=$false)][ValidateRange(1,100)][int]$InitialCallPriority, <# Applies to inbound and outbound calls. Maximum dollar amount for long distance charges. The campaign stops automatically when this amount is reached. Zero means no limit. #> [Parameter(Mandatory=$false)][int]$MaxCharges, # Time to wait before disconnecting an unanswered call and logging it as No Answer. # The default is 17 seconds [Parameter(Mandatory=$false)][ValidateRange(10,2147483)][int]$DialingTimeout, # For outbound campaigns, number of dialing attempts for phone numbers in a list record, including redials due to disposition settings [Parameter(Mandatory=$false)][ValidateRange(0,127)][int]$NumberOfAttempts, # ANI to send with outbound call [Parameter(Mandatory=$false)][string]$ANI, # Whether to call number1 in the campaign associated with the profile [Parameter(Mandatory=$false)][bool]$IncludeNumber1 = $true, # Whether to call number2 in the campaign associated with the profile [Parameter(Mandatory=$false)][bool]$IncludeNumber2 = $true, # Whether to call number3 in the campaign associated with the profile [Parameter(Mandatory=$false)][bool]$IncludeNumber3 = $true, # When, in local time, to start dialing number1 numbers for an outbound campaign. i.e. '8am' or '8:30am' [Parameter(Mandatory=$false)][datetime]$Number1StartTime = '8am', # When, in local time, to stop dialing number1 numbers. i.e. '7pm' or '7:30pm' [Parameter(Mandatory=$false)][datetime]$Number1StopTime = '9pm', # When, in local time, to start dialing number2 numbers for an outbound campaign. i.e. '8am' or '8:30am' [Parameter(Mandatory=$false)][datetime]$Number2StartTime = '8am', # When, in local time, to stop dialing number2 numbers. i.e. '7pm' or '7:30pm' [Parameter(Mandatory=$false)][datetime]$Number2StopTime = '9pm', # When, in local time, to start dialing number3 numbers for an outbound campaign. i.e. '8am' or '8:30am' [Parameter(Mandatory=$false)][datetime]$Number3StartTime = '8am', # When, in local time, to stop dialing number3 numbers. i.e. '7pm' or '7:30pm' [Parameter(Mandatory=$false)][datetime]$Number3StopTime = '9pm', # Contains the dialing order of phone numbers when contact records have multiple phone numbers. i.e. -DialingOrder 'Number1', 'Number2', 'Number3' [Parameter(Mandatory=$false)][ValidatePattern('Number[1-3]')][string[]]$DialingOrder = @('Number1','Number2','Number3'), # Duration before records that are not dialed are removed from the ASAP queue and are treated as normal records [Parameter(Mandatory=$false)][int]$DialASAPTimeout = 1, <# Unit that specifies the dial ASAP timeout Options are: • Second • Minute • Hour • Day #> [Parameter(Mandatory=$false)][ValidateSet('Second', 'Minute', 'Hour', 'Day')][string]$DialASAPTimeoutPeriod = 'Hour', <# Order for dialing numbers in the ASAP queue Options are: • FIFO (Default) - First in, first out: oldest added are called first • LIFO - Last in, first out: newest added called first • ContactFields - Sort order of the campaign profile #> [Parameter(Mandatory=$false)][ValidateSet('LIFO', 'FIFO', 'ContactFields')][string]$DialASAPSortOrder = 'LIFO' ) try { Test-Five9Connection -ErrorAction: Stop $campaignProfile = New-Object PSFive9Admin.campaignProfileInfo $campaignProfile.dialingSchedule = New-Object PSFive9Admin.campaignDialingSchedule $campaignProfile.name = $Name if ($PSBoundParameters.Keys -contains 'Description') { $campaignProfile.description = $Description } if ($PSBoundParameters.Keys -contains 'InitialCallPriority') { $campaignProfile.initialCallPriority = $InitialCallPriority $campaignProfile.initialCallPrioritySpecified = $true } if ($PSBoundParameters.Keys -contains 'MaxCharges') { $campaignProfile.maxCharges = $MaxCharges $campaignProfile.maxChargesSpecified = $true } if ($PSBoundParameters.Keys -contains 'DialingTimeout') { $campaignProfile.dialingTimeout = $DialingTimeout $campaignProfile.dialingTimeoutSpecified = $true } if ($PSBoundParameters.Keys -contains 'NumberOfAttempts') { $campaignProfile.numberOfAttempts = $NumberOfAttempts $campaignProfile.numberOfAttemptsSpecified = $true } if ($PSBoundParameters.Keys -contains 'ANI') { $campaignProfile.ANI = $ANI } if ($IncludeNumber1 -eq $true) { $campaignProfile.dialingSchedule.includeNumbers += 'Primary' } if ($IncludeNumber2 -eq $true) { $campaignProfile.dialingSchedule.includeNumbers += 'Alt1' } if ($IncludeNumber3 -eq $true) { $campaignProfile.dialingSchedule.includeNumbers += 'Alt2' } $number1Schedule = New-Object PSFive9Admin.campaignNumberSchedule $number1Schedule.number = 'Primary' $number1Schedule.numberSpecified = $true $number1Schedule.startTime = New-Object PSFive9Admin.timer $number1Schedule.startTime.hours = $Number1StartTime.Hour $number1Schedule.startTime.minutes = $Number1StartTime.Minute $number1Schedule.stopTime = New-Object PSFive9Admin.timer $number1Schedule.stopTime.hours = $Number1StopTime.Hour $number1Schedule.stopTime.minutes = $Number1StopTime.Minute $number2Schedule = New-Object PSFive9Admin.campaignNumberSchedule $number2Schedule.number = 'Alt1' $number2Schedule.numberSpecified = $true $number2Schedule.startTime = New-Object PSFive9Admin.timer $number2Schedule.startTime.hours = $Number2StartTime.Hour $number2Schedule.startTime.minutes = $Number2StartTime.Minute $number2Schedule.stopTime = New-Object PSFive9Admin.timer $number2Schedule.stopTime.hours = $Number2StopTime.Hour $number2Schedule.stopTime.minutes = $Number2StopTime.Minute $number3Schedule = New-Object PSFive9Admin.campaignNumberSchedule $number3Schedule.number = 'Alt2' $number3Schedule.numberSpecified = $true $number3Schedule.startTime = New-Object PSFive9Admin.timer $number3Schedule.startTime.hours = $Number3StartTime.Hour $number3Schedule.startTime.minutes = $Number3StartTime.Minute $number3Schedule.stopTime = New-Object PSFive9Admin.timer $number3Schedule.stopTime.hours = $Number3StopTime.Hour $number3Schedule.stopTime.minutes = $Number3StopTime.Minute $campaignProfile.dialingSchedule.dialingSchedules += $number1Schedule $campaignProfile.dialingSchedule.dialingSchedules += $number2Schedule $campaignProfile.dialingSchedule.dialingSchedules += $number3Schedule if ($PSBoundParameters.Keys -contains 'DialingOrder') { if ($DialingOrder.Count -ne 3) { throw "Parameter ""-DialingOrder"" must be an array that contains 3 strings in the order you would like to dial. i.e. -DialingOrder 'Number1', 'Number2', 'Number3'" return } $dialOrderMapping = @{ 'Number1,Number2,Number3' = 'PrimaryAlt1Alt2' 'Number1,Number3,Number2' = 'PrimaryAlt2Alt1' 'Number2,Number1,Number3' = 'Alt1PrimaryAlt2' 'Number2,Number3,Number1' = 'Alt1Alt2Primary' 'Number3,Number1,Number2' = 'Alt2PrimaryAlt1' 'Number3,Number2,Number1' = 'Alt2Alt1Primary' } $dialOrderString = $dialOrderMapping[$DialingOrder -join ','] if ($dialOrderString.Length -lt 5) { Write-Warning -Message 'There was an error processing the DialingOrder parameter. Dialing order will not be modified on this campign profile. Please see ""Get-Help Set-Five9CampaignProfileSchedule -Full"" ' -ErrorAction: Continue } else { $campaignProfile.dialingSchedule.dialingOrder = $dialOrderString $campaignProfile.dialingSchedule.dialingOrderSpecified = $dialOrderString } $campaignProfile.dialingSchedule.dialASAPTimeout = $DialASAPTimeout $campaignProfile.dialingSchedule.dialASAPTimeoutSpecified = $true $campaignProfile.dialingSchedule.dialASAPTimeoutPeriod = $DialASAPTimeoutPeriod $campaignProfile.dialingSchedule.dialASAPTimeoutPeriodSpecified = $true $campaignProfile.dialingSchedule.dialASAPSortOrder = $DialASAPSortOrder $campaignProfile.dialingSchedule.dialASAPSortOrderSpecified = $true } Write-Verbose "$($MyInvocation.MyCommand.Name): Creating new campaign profile '$Name'." $response = $global:DefaultFive9AdminClient.createCampaignProfile($campaignProfile) return $response } catch { $_ | Write-PSFive9AdminError $_ | Write-Error } } |