Public/New-SDPProblem.ps1
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function New-SDPProblem { <# .SYNOPSIS Creates a new problem in ServiceDesk Plus. .PARAMETER Title The title of the problem. .PARAMETER Description Detailed description of the problem. .PARAMETER StatusName Name of the status to set. .PARAMETER PriorityName Name of the priority. .PARAMETER UrgencyName Name of the urgency level. .PARAMETER ImpactName Name of the impact level. .PARAMETER RequesterName Name of the requester. .PARAMETER TechnicianName Name of the technician to assign. .PARAMETER GroupName Name of the group to assign. .PARAMETER SiteName Name of the site. .PARAMETER DepartmentName Name of the department. .PARAMETER CategoryName Name of the category. .PARAMETER SubcategoryName Name of the subcategory. .PARAMETER DueByTime Due date/time for the problem. .PARAMETER AdditionalFields Hashtable of additional fields to include in the request body (e.g. UDF fields). .EXAMPLE New-SDPProblem -Title 'Exchange server repeatedly crashing' .EXAMPLE New-SDPProblem -Title 'VPN disconnections affecting remote users' -PriorityName 'High' -TechnicianName 'Bob Jones' #> [CmdletBinding(SupportsShouldProcess)] [OutputType('SDPProblem')] param( [Parameter(Mandatory)] [string]$Title, [Parameter()] [string]$Description, [Parameter()] [string]$StatusName, [Parameter()] [string]$PriorityName, [Parameter()] [string]$UrgencyName, [Parameter()] [string]$ImpactName, [Parameter()] [string]$RequesterName, [Parameter()] [string]$TechnicianName, [Parameter()] [string]$GroupName, [Parameter()] [string]$SiteName, [Parameter()] [string]$DepartmentName, [Parameter()] [string]$CategoryName, [Parameter()] [string]$SubcategoryName, [Parameter()] [datetime]$DueByTime, [Parameter()] [hashtable]$AdditionalFields ) $body = @{ title = $Title } if ($PSBoundParameters.ContainsKey('Description')) { $body['description'] = $Description } if ($PSBoundParameters.ContainsKey('StatusName')) { $body['status'] = @{ name = $StatusName } } if ($PSBoundParameters.ContainsKey('PriorityName')) { $body['priority'] = @{ name = $PriorityName } } if ($PSBoundParameters.ContainsKey('UrgencyName')) { $body['urgency'] = @{ name = $UrgencyName } } if ($PSBoundParameters.ContainsKey('ImpactName')) { $body['impact'] = @{ name = $ImpactName } } if ($PSBoundParameters.ContainsKey('RequesterName')) { $body['requester'] = @{ name = $RequesterName } } if ($PSBoundParameters.ContainsKey('TechnicianName')) { $body['technician'] = @{ name = $TechnicianName } } if ($PSBoundParameters.ContainsKey('GroupName')) { $body['group'] = @{ name = $GroupName } } if ($PSBoundParameters.ContainsKey('SiteName')) { $body['site'] = @{ name = $SiteName } } if ($PSBoundParameters.ContainsKey('DepartmentName')) { $body['department'] = @{ name = $DepartmentName } } if ($PSBoundParameters.ContainsKey('CategoryName')) { $body['category'] = @{ name = $CategoryName } } if ($PSBoundParameters.ContainsKey('SubcategoryName')) { $body['subcategory'] = @{ name = $SubcategoryName } } if ($PSBoundParameters.ContainsKey('DueByTime')) { $body['due_by_time'] = @{ value = [DateTimeOffset]::new($DueByTime).ToUnixTimeMilliseconds() } } if ($AdditionalFields) { foreach ($key in $AdditionalFields.Keys) { $body[$key] = $AdditionalFields[$key] } } if ($PSCmdlet.ShouldProcess($Title, 'Create SDP Problem')) { $response = Invoke-SDPRestMethod -Endpoint 'problems' -Method POST -Body @{ problem = $body } [SDPProblem]::new($response.problem) } } |