Data/Action.json

[
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      "note_html": "string",
      "ticket_id": 0,
      "id": 0,
      "outcome": "string",
      "who": "string",
      "who_type": 0,
      "who_imgpath": "string",
      "who_agentid": 0,
      "datetime": "2019-08-02T14:35:54.437Z",
      "note": "string",
      "emailbody": "string",
      "emailsubject": "string",
      "emailbody_html": "string",
      "actionuserdef": 0,
      "userdesc": "string",
      "actiondatecreated": "2019-08-02T14:35:54.437Z",
      "actioninvoicenumber": "string",
      "externalinvoicenumber": 0,
      "actionchargeamount": 0,
      "actionchargehours": 0,
      "actionnonchargeamount": 0,
      "actionnonchargehours": 0,
      "actioncontractid": 0,
      "actprocessid": 0,
      "actiontravelamount": 0,
      "actionmileageamount": 0,
      "actiontravelmileageinvoicenumber": 0,
      "actionbillingplanid": 0,
      "actioncalendarstatus": 0,
      "actionapptid": "string",
      "actionsmsstatus": 0,
      "timetakenadjusted": 0,
      "sitevisitunits": 0,
      "svid": 0,
      "asset_id": 0,
      "asset_site": 0,
      "lwwarrantyreported": true,
      "from_mailbox_id": 0,
      "from_address_override": "string",
      "actionarrivaldate": "2019-08-02T14:35:54.439Z",
      "actioncompletiondate": "2019-08-02T14:35:54.439Z",
      "actiontravelstartdate": "2019-08-02T14:35:54.439Z",
      "actiontravelenddate": "2019-08-02T14:35:54.439Z",
      "actionactualresponse": 0,
      "actionslaresponsestate": "string",
      "actisbillable": true,
      "actisreadyforprocessing": true,
      "labourwarranty": true,
      "actreviewed": true,
      "actprocesseddate": "2019-08-02T14:35:54.439Z",
      "actionprepayhours": 0,
      "emailbccnew": "string",
      "actionuserdefineddata": "string",
      "emailtolistall": "string",
      "emaildirection": "string",
      "reply_direct": true,
      "actioninformownerofaction": true,
      "surchargeid": 0,
      "achargetotalaction": true,
      "achargetotalprocessed": true,
      "sendtweet": true,
      "tweetsent": true,
      "tweetfrom": "string",
      "twitterid": 0,
      "sendtofb": true,
      "senttofb": true,
      "facebookid": "string",
      "facebookname": "string",
      "calloutcomenum": 0,
      "actionresponsedate": "2019-08-02T14:35:54.440Z",
      "actiontargetresponsedate": "2019-08-02T14:35:54.440Z",
      "pagerdutysendstatus": 0,
      "mailentryid": "string",
      "replytoaddress": "string",
      "actsapuuid": "string",
      "whowith": "string",
      "chatid": 0,
      "dynamicsactionid": "string",
      "actionby_agent_id": 0,
      "actionby_user_id": 0,
      "action_appointment_id": 0,
      "new_tickettype": 0,
      "new_priority": 0,
      "new_category1": "string",
      "new_category2": "string",
      "new_category3": "string",
      "new_category4": "string",
      "new_estimate": 0,
      "new_impact": 0,
      "new_urgency": 0,
      "new_matched_rule_id": 0,
      "new_firsttimefix": true,
      "new_team": "string",
      "new_agent": 0,
      "new_slastatus": 0,
      "new_fixbydate": "2019-08-02T14:35:54.443Z",
      "new_followupdate": "2019-08-02T14:35:54.443Z",
      "new_deadlinedate": "2019-08-02T14:35:54.443Z",
      "new_deadlinenotificationhours": 0,
      "new_startdate": "2019-08-02T14:35:54.443Z",
      "new_starttime": "string",
      "new_targetdate": "2019-08-02T14:35:54.443Z",
      "new_targettime": "string",
      "new_oppcontactname": "string",
      "new_oppcompanyname": "string",
      "new_oppemailaddress": "string",
      "new_oppcustomertitle": "string",
      "new_opptel": "string",
      "new_oppcountry": "string",
      "new_opptype": "string",
      "new_opphear": "string",
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      "new_oppconversionprobability": 0,
      "new_oppprofit": 0,
      "new_oppcurrentsystem": "string",
      "new_oppcompetitors": "string",
      "new_opptrialdate": "2019-08-02T14:35:54.443Z",
      "new_oppdemodate": "2019-08-02T14:35:54.443Z",
      "new_oppdiscountdate": "2019-08-02T14:35:54.443Z",
      "new_oppattemptsmade": 0,
      "new_oppconverteddate": "2019-08-02T14:35:54.444Z",
      "new_oppproductchosen": "string",
      "new_oppreason": "string",
      "new_opptimezonename": "string",
      "new_oppclosurecategory": 0,
      "new_oppdontaddtomailinglist": true,
      "new_approvalprocess": 0,
      "new_approvalprocess_agent_id": 0,
      "new_approvalprocess_user_id": 0,
      "new_approvalprocess_users": [
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          "initials": "string",
          "title": "string",
          "emailaddress": "string",
          "phonenumber_preferred": "string",
          "sitephonenumber": "string",
          "phonenumber": "string",
          "homenumber": "string",
          "mobilenumber": "string",
          "mobilenumber2": "string",
          "fax": "string",
          "telpref": 0,
          "activedirectory_dn": "string",
          "container_dn": "string",
          "login": "string",
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          "colour": "string",
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          "other1": "string",
          "other2": "string",
          "other3": "string",
          "other4": "string",
          "other5": "string",
          "neversendemails": true,
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            }
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          "client_id": 0
        }
      ],
      "new_approvalprocess_email": "string",
      "new_approvalprocess_cab_id": 0,
      "new_approvalprocess_cab": [
        {
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          "cab_id": 0,
          "agent_id": 0,
          "type": 0,
          "user_id": 0,
          "member_name": "string",
          "emailaddress": "string",
          "_warning": "string"
        }
      ],
      "new_product_id": 0,
      "new_component_id": 0,
      "new_version_id": 0,
      "new_ticket": {
        "actioncode": 0,
        "id": 0,
        "dateoccurred": "2019-08-02T14:35:54.446Z",
        "summary": "string",
        "details": "string",
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        "tickettype_id": 0,
        "sla_id": 0,
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        "user_name": "string",
        "team": "string",
        "agent_id": 0,
        "category_1": "string",
        "category_2": "string",
        "category_3": "string",
        "category_4": "string",
        "estimate": 0,
        "timetaken": 0,
        "supplier_name": "string",
        "parent_id": 0,
        "child_count": 0,
        "attachment_count": 0,
        "flagged": true,
        "read": true,
        "enduserstatus": 0,
        "onhold": true,
        "respondbydate": "2019-08-02T14:35:54.446Z",
        "responsedate": "2019-08-02T14:35:54.446Z",
        "responsestartdate": "2019-08-02T14:35:54.447Z",
        "slaresponsestate": "string",
        "fixbydate": "2019-08-02T14:35:54.447Z",
        "dateclosed": "2019-08-02T14:35:54.447Z",
        "excludefromsla": true,
        "slaholdtime": 0,
        "site_timezone": "string",
        "slaactiondate": "2019-08-02T14:35:54.447Z",
        "slapercused": 0,
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        "lastactiondate": "2019-08-02T14:35:54.447Z",
        "organisation_id": 0,
        "department_id": 0,
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        "emailcclist": "string",
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        "child_ticket_id_string": "string",
        "child_ticket_ids": [
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        ],
        "nextactivitydate": "2019-08-02T14:35:54.449Z",
        "inventory_number": "string",
        "workflow_id": 0,
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        "unread_child_action_count": 0,
        "child_action_count": 0,
        "is_vip": true,
        "isimportantcontact": true,
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        "startdate": "2019-08-02T14:35:54.452Z",
        "starttime": "string",
        "targetdate": "2019-08-02T14:35:54.452Z",
        "targettime": "string",
        "deadlinedate": "2019-08-02T14:35:54.452Z",
        "followupdate": "2019-08-02T14:35:54.452Z",
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        "oppdemodate": "2019-08-02T14:35:54.454Z",
        "oppdiscountdate": "2019-08-02T14:35:54.454Z",
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        "oppconverteddate": "2019-08-02T14:35:54.455Z",
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        "projectmoneybudget": 0,
        "projecttimeactual": 0,
        "projectmoneyactual": 0,
        "lastnote": "string",
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        "userdef4": "string",
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        "asset_site": 0,
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        "slastate": "string",
        "slaexcuse": "string",
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        "supplier": {
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          "emailtemplate_id": 0,
          "datecreated": "2019-08-02T14:35:54.462Z",
          "phone_number_2": "string",
          "phone_number_3": "string",
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          "address": "string",
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          "emailoverdueresponse": true,
          "webserviceurl": "string",
          "emailtemplate_name": "string",
          "accounts_id": "string",
          "website": "string",
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        "supplier_responsedate": "2019-08-02T14:35:54.464Z",
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        "supplier_respondbydate": "2019-08-02T14:35:54.465Z",
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        "supplier_fixbydate": "2019-08-02T14:35:54.465Z",
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        "supplier_breachfixbysent": true,
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        "showforusers": true,
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        "invoicenote": "string",
        "invoicedate": "2019-08-02T14:35:54.467Z",
        "invoicepaiddate": "2019-08-02T14:35:54.467Z",
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        "planneddate": "2019-08-02T14:35:54.468Z",
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          "date_inactive": "2019-08-02T14:35:54.476Z",
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        },
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        "lastrecurringemailsentdate": "2019-08-02T14:35:54.478Z",
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        "forwardinboundupdates": true,
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        "gfialerttype": "string",
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        "ukasaccredited": true,
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        "istweet": true,
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        "twitterid": 0,
        "isfacebookpost": true,
        "facebookid": "string",
        "facebookuserid": 0,
        "facebookname": "string",
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        "loggedonbehalfby": "string",
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        "requestdetailsprinted": true,
        "serviceformprinted": true,
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        "auditdate": "2019-08-02T14:35:54.490Z",
        "auditnote": "string",
        "auditfaileddate": "2019-08-02T14:35:54.490Z",
        "auditfailednote": "string",
        "userrequestedapprover": 0,
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        "third_party_id": 0,
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        },
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        "workflow_stepstarted": "2019-08-02T14:35:54.496Z",
        "lessonslearned": "string",
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        "lastbugzillasync": "2019-08-02T14:35:54.496Z",
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                  ],
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              ],
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