Public/Tickets/Set-FreshServiceNote.ps1
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<#
.SYNOPSIS Updates a Freshservice Note on a Problem, Change or Release. .DESCRIPTION Updates a Freshservice Note on a Problem, Change or Release via REST API. For Note updates on Tickets, see Set-FreshServiceConversation. https://api.freshservice.com/#update_a_problem_note https://api.freshservice.com/#update_a_change_note https://api.freshservice.com/#update_a_release_note .PARAMETER Id Unique id of the Note. .PARAMETER parent_id Unique id of the parent Problem, Change or Release. .PARAMETER body The body of the note in HTML format. .PARAMETER notify_emails Addresses to which the note must be notified to. .PARAMETER type Parent object type to create note (Problem, Change or Release). .EXAMPLE Set-FreshServiceNote -parent_id 2 -type Problem -id 21000071797 -body "Updated note on a problem" id : 21000071797 created_at : 1/10/2023 7:52:26 PM updated_at : 1/10/2023 8:01:18 PM body : Updated note on a problem body_text : Updated note on a problem user_id : 21000418005 notify_emails : Update the body on a specific note on a problem. .NOTES This module was developed and tested with Freshservice REST API v2. #> function Set-FreshServiceNote { [CmdletBinding(SupportsShouldProcess=$true, ConfirmImpact='Medium')] param ( [Parameter( Mandatory = $true, HelpMessage = 'Unique id of the note.', ValueFromPipelineByPropertyName = $true )] [long]$id, [Parameter( Mandatory = $true, HelpMessage = 'Unique id of the parent Problem, Change or Release.', ValueFromPipelineByPropertyName = $true )] [Alias('ParentId')] [long]$parent_id, [Parameter( Mandatory = $false, HelpMessage = 'Description of the time-entry', ValueFromPipelineByPropertyName = $true )] [Alias('note')] [string]$body, [Parameter( Mandatory = $false, HelpMessage = 'Description of the time-entry', ValueFromPipelineByPropertyName = $true )] [string[]]$notify_emails, [Parameter( Mandatory = $true, HelpMessage = 'Parent object type to create note (e.g. Problem, Change, Release)', ValueFromPipelineByPropertyName = $true )] [ValidateSet('Problem','Change','Release')] [string]$type ) begin { $PrivateData = $MyInvocation.MyCommand.Module.PrivateData if (!$PrivateData.FreshserviceBaseUri) { throw "No connection found! Setup a new Freshservice connection with New-FreshServiceConnection and then Connect-FreshService. Set a default connection with New-FreshServiceConnection or Set-FreshConnection to automatically connect when importing the module." } } process { $uri = [System.UriBuilder]('{0}/{1}s/{2}\notes/{3}' -f $PrivateData['FreshserviceBaseUri'], $type.ToLower(),$parent_id,$id) [void]$PSBoundParameters.Remove('type') [void]$PSBoundParameters.Remove('parent_id') [void]$PSBoundParameters.Remove('id') $jsonBody = @{} $PSBoundParameters.keys.where{ $PSItem -notin $PrivateData.FreshserviceBodyExclusions }.foreach{ $jsonBody[$PSItem.ToLower()] = $PSBoundParameters[$PSItem] } try { if ($PSCmdlet.ShouldProcess($uri.Uri.AbsoluteUri)) { $params = @{ Uri = $uri.Uri.AbsoluteUri Method = 'PUT' Body = $jsonBody | ConvertTo-Json ErrorAction = 'Stop' } $result = Invoke-FreshworksRestMethod @params if ($result.Content) { $content = $result.Content | ConvertFrom-Json #API returns singluar or plural property based on the number of records, parse to get property returned. $objProperty = $content[0].PSObject.Properties.Name Write-Verbose -Message ("Returning {0} property with count {1}" -f $objProperty, $content."$($objProperty)".Count) $content."$($objProperty)" } } } catch { Throw $_ } } end {} } |