Dynamic/Get-AtwsTicket.ps1
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#Requires -Version 4.0 <# .COPYRIGHT Copyright (c) Office Center Hønefoss AS. All rights reserved. Based on code from Jan Egil Ring (Crayon). Licensed under the MIT license. See https://github.com/officecenter/Autotask/blob/master/LICENSE.md for license information. #> Function Get-AtwsTicket { <# .SYNOPSIS This function get one or more Ticket through the Autotask Web Services API. .DESCRIPTION This function creates a query based on any parameters you give and returns any resulting objects from the Autotask Web Services Api. By default the function returns any objects with properties that are Equal (-eq) to the value of the parameter. To give you more flexibility you can modify the operator by using -NotEquals [ParameterName[]], -LessThan [ParameterName[]] and so on. Possible operators for all parameters are: -NotEquals -GreaterThan -GreaterThanOrEqual -LessThan -LessThanOrEquals Additional operators for [String] parameters are: -Like (supports * or % as wildcards) -NotLike -BeginsWith -EndsWith -Contains Properties with picklists are: IssueType Priority QueueID Source Status SubIssueType ServiceLevelAgreementID TicketType ChangeApprovalBoard ChangeApprovalType ChangeApprovalStatus MonitorTypeID TicketCategory CreatorType LastActivityPersonType CurrentServiceThermometerRating PreviousServiceThermometerRating Entities that have fields that refer to the base entity of this CmdLet: AccountToDo BillingItem ChangeRequestLink ExpenseItem NotificationHistory PurchaseOrderItem ServiceCallTicket ServiceLevelAgreementResults SurveyResults Ticket TicketAdditionalContact TicketAdditionalInstalledProduct TicketChangeRequestApproval TicketChecklistItem TicketChecklistLibrary TicketCost TicketHistory TicketNote TicketSecondaryResource TimeEntry .INPUTS Nothing. This function only takes parameters. .OUTPUTS [Autotask.Ticket[]]. This function outputs the Autotask.Ticket that was returned by the API. .EXAMPLE Get-AtwsTicket -Id 0 Returns the object with Id 0, if any. .EXAMPLE Get-AtwsTicket -TicketName SomeName Returns the object with TicketName 'SomeName', if any. .EXAMPLE Get-AtwsTicket -TicketName 'Some Name' Returns the object with TicketName 'Some Name', if any. .EXAMPLE Get-AtwsTicket -TicketName 'Some Name' -NotEquals TicketName Returns any objects with a TicketName that is NOT equal to 'Some Name', if any. .EXAMPLE Get-AtwsTicket -TicketName SomeName* -Like TicketName Returns any object with a TicketName that matches the simple pattern 'SomeName*'. Supported wildcards are * and %. .EXAMPLE Get-AtwsTicket -TicketName SomeName* -NotLike TicketName Returns any object with a TicketName that DOES NOT match the simple pattern 'SomeName*'. Supported wildcards are * and %. .EXAMPLE Get-AtwsTicket -IssueType <PickList Label> Returns any Tickets with property IssueType equal to the <PickList Label>. '-PickList' is any parameter on . .EXAMPLE Get-AtwsTicket -IssueType <PickList Label> -NotEquals IssueType Returns any Tickets with property IssueType NOT equal to the <PickList Label>. .EXAMPLE Get-AtwsTicket -IssueType <PickList Label1>, <PickList Label2> Returns any Tickets with property IssueType equal to EITHER <PickList Label1> OR <PickList Label2>. .EXAMPLE Get-AtwsTicket -IssueType <PickList Label1>, <PickList Label2> -NotEquals IssueType Returns any Tickets with property IssueType NOT equal to NEITHER <PickList Label1> NOR <PickList Label2>. .EXAMPLE Get-AtwsTicket -Id 1234 -TicketName SomeName* -IssueType <PickList Label1>, <PickList Label2> -Like TicketName -NotEquals IssueType -GreaterThan Id An example of a more complex query. This command returns any Tickets with Id GREATER THAN 1234, a TicketName that matches the simple pattern SomeName* AND that has a IssueType that is NOT equal to NEITHER <PickList Label1> NOR <PickList Label2>. .LINK New-AtwsTicket .LINK Set-AtwsTicket #> [CmdLetBinding(DefaultParameterSetName='Filter', ConfirmImpact='None')] Param ( # A filter that limits the number of objects that is returned from the API [Parameter( Mandatory = $true, ValueFromRemainingArguments = $true, ParameterSetName = 'Filter' )] [ValidateNotNullOrEmpty()] [String[]] $Filter, # Follow this external ID and return any external objects [Parameter( ParameterSetName = 'Filter' )] [Parameter( ParameterSetName = 'By_parameters' )] [Alias('GetRef')] [ValidateNotNullOrEmpty()] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'ContactID', 'ContractID', 'CreatorResourceID', 'InstalledProductID', 'ProblemTicketId', 'OpportunityId', 'ContractServiceID', 'ContractServiceBundleID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID')] [String] $GetReferenceEntityById, # Return entities of selected type that are referencing to this entity. [Parameter( ParameterSetName = 'Filter' )] [Parameter( ParameterSetName = 'By_parameters' )] [Alias('External')] [ValidateNotNullOrEmpty()] [ValidateSet('TicketChangeRequestApproval:TicketID', 'TicketChecklistLibrary:TicketID', 'Ticket:ProblemTicketId', 'ServiceCallTicket:TicketID', 'NotificationHistory:TicketID', 'BillingItem:TicketID', 'TicketCost:TicketID', 'TicketChecklistItem:TicketID', 'TicketAdditionalInstalledProduct:TicketID', 'TicketAdditionalContact:TicketID', 'ServiceLevelAgreementResults:TicketID', 'ExpenseItem:TicketID', 'TicketSecondaryResource:TicketID', 'TicketNote:TicketID', 'AccountToDo:TicketID', 'ChangeRequestLink:ChangeRequestTicketID', 'ChangeRequestLink:ProblemOrIncidentTicketID', 'TicketHistory:TicketID', 'TimeEntry:TicketID', 'PurchaseOrderItem:TicketID', 'SurveyResults:TicketID')] [String] $GetExternalEntityByThisEntityId, # Return all objects in one query [Parameter( ParameterSetName = 'Get_all' )] [Switch] $All, # Do not add descriptions for all picklist attributes with values [Parameter( ParameterSetName = 'Filter' )] [Parameter( ParameterSetName = 'Get_all' )] [Parameter( ParameterSetName = 'By_parameters' )] [Switch] $NoPickListLabel, # A single user defined field can be used pr query [Parameter( ParameterSetName = 'By_parameters' )] [Alias('UDF')] [ValidateNotNullOrEmpty()] [Autotask.UserDefinedField] $UserDefinedField, # Client [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [Int[]] $AccountID, # Allocation Code Name [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $AllocationCodeID, # Resource [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $AssignedResourceID, # Resource Role Name [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $AssignedResourceRoleID, # Ticket Date Completed by Complete Project Wizard [Parameter( ParameterSetName = 'By_parameters' )] [datetime[]] $CompletedDate, # Ticket Contact [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $ContactID, # Contract [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $ContractID, # Ticket Creation Date [Parameter( ParameterSetName = 'By_parameters' )] [datetime[]] $CreateDate, # Ticket Creator [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $CreatorResourceID, # Ticket Description [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(1,8000)] [string[]] $Description, # Ticket End Date [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [datetime[]] $DueDateTime, # Ticket Estimated Hours [Parameter( ParameterSetName = 'By_parameters' )] [double[]] $EstimatedHours, # Ticket External ID [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(1,50)] [string[]] $ExternalID, # Ticket ID [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [long[]] $id, # Configuration Item [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $InstalledProductID, # Ticket Issue [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $IssueType, # Ticket Last Activity Date [Parameter( ParameterSetName = 'By_parameters' )] [datetime[]] $LastActivityDate, # Ticket Priority [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [String[]] $Priority, # Ticket Department Name OR Ticket Queue Name [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $QueueID, # Ticket Source [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $Source, # Ticket Status [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [String[]] $Status, # Ticket Subissue Type [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $SubIssueType, # Ticket Number [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(1,50)] [string[]] $TicketNumber, # Ticket Title [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [ValidateLength(1,255)] [string[]] $Title, # First Response Date Time [Parameter( ParameterSetName = 'By_parameters' )] [datetime[]] $FirstResponseDateTime, # Resolution Plan Date Time [Parameter( ParameterSetName = 'By_parameters' )] [datetime[]] $ResolutionPlanDateTime, # Resolved Date Time [Parameter( ParameterSetName = 'By_parameters' )] [datetime[]] $ResolvedDateTime, # First Response Due Date Time [Parameter( ParameterSetName = 'By_parameters' )] [datetime[]] $FirstResponseDueDateTime, # Resolution Plan Due Date Time [Parameter( ParameterSetName = 'By_parameters' )] [datetime[]] $ResolutionPlanDueDateTime, # Resolved Due Date Time [Parameter( ParameterSetName = 'By_parameters' )] [datetime[]] $ResolvedDueDateTime, # Service Level Agreement ID [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $ServiceLevelAgreementID, # Has Met SLA [Parameter( ParameterSetName = 'By_parameters' )] [boolean[]] $ServiceLevelAgreementHasBeenMet, # Resolution [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(1,32000)] [string[]] $Resolution, # purchase_order_number [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(1,50)] [string[]] $PurchaseOrderNumber, # Ticket Type [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $TicketType, # Problem Ticket ID [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $ProblemTicketId, # Opportunity ID [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $OpportunityId, # Change Approval Board ID [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $ChangeApprovalBoard, # Change Approval Type [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $ChangeApprovalType, # Change Approval Status [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $ChangeApprovalStatus, # Change Info Field 1 [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(1,8000)] [string[]] $ChangeInfoField1, # Change Info Field 2 [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(1,8000)] [string[]] $ChangeInfoField2, # Change Info Field 3 [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(1,8000)] [string[]] $ChangeInfoField3, # Change Info Field 4 [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(1,8000)] [string[]] $ChangeInfoField4, # Change Info Field 5 [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(1,8000)] [string[]] $ChangeInfoField5, # Last Customer Notification [Parameter( ParameterSetName = 'By_parameters' )] [datetime[]] $LastCustomerNotificationDateTime, # Last Customer Visible Activity [Parameter( ParameterSetName = 'By_parameters' )] [datetime[]] $LastCustomerVisibleActivityDateTime, # Contract Service ID [Parameter( ParameterSetName = 'By_parameters' )] [long[]] $ContractServiceID, # Contract Service Bundle ID [Parameter( ParameterSetName = 'By_parameters' )] [long[]] $ContractServiceBundleID, # Monitor Type ID [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $MonitorTypeID, # Monitor ID [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $MonitorID, # AEM Alert ID [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(1,50)] [string[]] $AEMAlertID, # Hours to be Scheduled [Parameter( ParameterSetName = 'By_parameters' )] [double[]] $HoursToBeScheduled, # Ticket Category [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $TicketCategory, # First Response Initiating Resource [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $FirstResponseInitiatingResourceID, # First Response Assigned Resource [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $FirstResponseAssignedResourceID, # Project ID [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $ProjectID, # Business Division Subdivision ID [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $BusinessDivisionSubdivisionID, # Ticket Completed By [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $CompletedByResourceID, # Account Physical Location [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $AccountPhysicalLocationID, # Last Edited Resource ID [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $LastActivityResourceID, # Current Service Thermometer Rating [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $CurrentServiceThermometerRating, # Previous Service Thermometer Rating [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $PreviousServiceThermometerRating, # Service Thermometer Temperature [Parameter( ParameterSetName = 'By_parameters' )] [Int[]] $ServiceThermometerTemperature, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'ServiceLevelAgreementHasBeenMet', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $NotEquals, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'ServiceLevelAgreementHasBeenMet', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $IsNull, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'ServiceLevelAgreementHasBeenMet', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $IsNotNull, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $GreaterThan, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $GreaterThanOrEquals, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $LessThan, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $LessThanOrEquals, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('Description', 'ExternalID', 'TicketNumber', 'Title', 'Resolution', 'PurchaseOrderNumber', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'AEMAlertID', 'UserDefinedField')] [String[]] $Like, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('Description', 'ExternalID', 'TicketNumber', 'Title', 'Resolution', 'PurchaseOrderNumber', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'AEMAlertID', 'UserDefinedField')] [String[]] $NotLike, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('Description', 'ExternalID', 'TicketNumber', 'Title', 'Resolution', 'PurchaseOrderNumber', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'AEMAlertID', 'UserDefinedField')] [String[]] $BeginsWith, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('Description', 'ExternalID', 'TicketNumber', 'Title', 'Resolution', 'PurchaseOrderNumber', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'AEMAlertID', 'UserDefinedField')] [String[]] $EndsWith, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('Description', 'ExternalID', 'TicketNumber', 'Title', 'Resolution', 'PurchaseOrderNumber', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'AEMAlertID', 'UserDefinedField')] [String[]] $Contains, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('CompletedDate', 'CreateDate', 'DueDateTime', 'LastActivityDate', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'UserDefinedField')] [String[]] $IsThisDay ) Begin { $EntityName = 'Ticket' # Enable modern -Debug behavior If ($PSCmdlet.MyInvocation.BoundParameters['Debug'].IsPresent) {$DebugPreference = 'Continue'} Write-Debug ('{0}: Begin of function' -F $MyInvocation.MyCommand.Name) # Set up TimeZone offset handling If (-not($script:ESTzone)) { $script:ESTzone = [System.TimeZoneInfo]::FindSystemTimeZoneById("Eastern Standard Time") } If (-not($script:ESToffset)) { $Now = Get-Date $ESTtime = [System.TimeZoneInfo]::ConvertTimeFromUtc($Now.ToUniversalTime(), $ESTzone) $script:ESToffset = (New-TimeSpan -Start $ESTtime -End $Now).TotalHours } } Process { If ($PSCmdlet.ParameterSetName -eq 'Get_all') { $Filter = @('id', '-ge', 0) } ElseIf (-not ($Filter)) { Write-Debug ('{0}: Query based on parameters, parsing' -F $MyInvocation.MyCommand.Name) # Convert named parameters to a filter definition that can be parsed to QueryXML $Filter = ConvertTo-AtwsFilter -BoundParameters $PSBoundParameters -EntityName $EntityName } Else { Write-Debug ('{0}: Query based on manual filter, parsing' -F $MyInvocation.MyCommand.Name) # $Filter is usually passed as a flat string. Convert it to an array. If ($Filter.Count -eq 1 -and $Filter -match ' ' ) { # First, make sure it is a single string and replace parenthesis with our special operator $Filter = $Filter -join ' ' -replace '\(',' -begin ' -replace '\)', ' -end ' # Removing double possible spaces we may have introduced Do {$Filter = $Filter -replace ' ',' '} While ($Filter -match ' ') # Split back in to array, respecting quotes $Words = $Filter.Trim().Split(' ') [String[]]$Filter = @() $Temp = @() Foreach ($Word in $Words) { If ($Temp.Count -eq 0 -and $Word -match '^[\"\'']') { $Temp += $Word.TrimStart('"''') } ElseIf ($Temp.Count -gt 0 -and $Word -match "[\'\""]$") { $Temp += $Word.TrimEnd("'""") $Filter += $Temp -join ' ' $Temp = @() } ElseIf ($Temp.Count -gt 0) { $Temp += $Word } Else { $Filter += $Word } } } Write-Debug ('{0}: Checking query for variables that have survived as string' -F $MyInvocation.MyCommand.Name) $NewFilter = @() Foreach ($Word in $Filter) { $Value = $Word # Is it a variable name? If ($Word -match '^\$\{?(\w+:)?(\w+)\}?(\.\w[\.\w]+)?$') { # If present, first group is SCOPE. In the context of this function, the only possible scope # is Global; Script = the module, local is internal to this function. $Scope = 'Global' # or numbered scope 2 # The variable name MUST be present $VariableName = $Matches[2] # A property tail CAN be present $PropertyTail = $Matches[3] # Check that the variable exists $Variable = Try { Get-Variable -Name $VariableName -Scope $Scope -ValueOnly -ErrorAction Stop } Catch { Write-Error ('{0}: Could not find any variable called ${1}. Is it misspelled or has it not been set yet?' -f $MyInvocation.MyCommand.Name, $VariableName) # Force stop of calling script, because this will completely break the query Return } # Test if the variable "Variable" has been set If (Test-Path Variable:Variable) { Write-Debug ('{0}: Substituting {1} for its value' -F $MyInvocation.MyCommand.Name, $Word) If ($PropertyTail) { # Add properties back $Expression = '$Variable{0}' -F $PropertyTail # Invoke-Expression is considered risky from an SQL injection kind of perspective. But by only # permitting a .dot separated string of [a-zA-Z0-9_] we are PROBABLY safe... $Value = Invoke-Expression -Command $Expression } Else { $Value = $Variable } If ($Value -eq $Null) { Write-Error ('{0}: Could not find any variable called {1}. Is it misspelled or has it not been set yet?' -F $MyInvocation.MyCommand.Name, $Expression) # Force stop of calling script, because this will completely break the query Return } Else { # Normalize dates. Important to avoid QueryXML problems If ($Value.GetType().Name -eq 'DateTime') {[String]$Value = ConvertTo-AtwsDate -ParameterName $NewFilter[-2] -DateTime $Value} } } } $NewFilter += $Value } } $Result = Get-AtwsData -Entity $EntityName -Filter $Filter Write-Verbose ('{0}: Number of entities returned by base query: {1}' -F $MyInvocation.MyCommand.Name, $Result.Count) # Datetimeparameters $DateTimeParams = $Fields.Where({$_.Type -eq 'datetime'}).Name # Expand UDFs by default Foreach ($Item in $Result) { # Any userdefined fields? If ($Item.UserDefinedFields.Count -gt 0) { # Expand User defined fields for easy filtering of collections and readability Foreach ($UDF in $Item.UserDefinedFields) { # Make names you HAVE TO escape... $UDFName = '#{0}' -F $UDF.Name Add-Member -InputObject $Item -MemberType NoteProperty -Name $UDFName -Value $UDF.Value } } # Adjust TimeZone on all DateTime properties Foreach ($DateTimeParam in $DateTimeParams) { # Get the datetime value $ParameterValue = $Item.$DateTimeParam # Skip if parameter is empty If (-not ($ParameterValue)) { Continue } $TimePresent = $ParameterValue.Hour -gt 0 -or $ParameterValue.Minute -gt 0 -or $ParameterValue.Second -gt 0 -or $ParameterValue.Millisecond -gt 0 # If this is a DATE it should not be touched If ($DateTimeParam -like "*DateTime" -or $TimePresent) { # This is DATETIME # We need to adjust the timezone difference # Yes, you really have to ADD the difference $ParameterValue = $ParameterValue.AddHours($script:ESToffset) # Store the value back to the object (not the API!) $Item.$DateTimeParam = $ParameterValue } } } # Should we return an indirect object? if ( ($Result) -and ($GetReferenceEntityById)) { Write-Debug ('{0}: User has asked for external reference objects by {1}' -F $MyInvocation.MyCommand.Name, $GetReferenceEntityById) $Field = $Fields.Where({$_.Name -eq $GetReferenceEntityById}) $ResultValues = $Result | Where-Object {$null -ne $_.$GetReferenceEntityById} If ($ResultValues.Count -lt $Result.Count) { Write-Warning ('{0}: Only {1} of the {2}s in the primary query had a value in the property {3}.' -F $MyInvocation.MyCommand.Name, $ResultValues.Count, $EntityName, $GetReferenceEntityById) -WarningAction Continue } $Filter = 'id -eq {0}' -F $($ResultValues.$GetReferenceEntityById -join ' -or id -eq ') $Result = Get-Atwsdata -Entity $Field.ReferenceEntityType -Filter $Filter } ElseIf ( ($Result) -and ($GetExternalEntityByThisEntityId)) { Write-Debug ('{0}: User has asked for {1} that are referencing this result' -F $MyInvocation.MyCommand.Name, $GetExternalEntityByThisEntityId) $ReferenceInfo = $GetExternalEntityByThisEntityId -Split ':' $Filter = '{0} -eq {1}' -F $ReferenceInfo[1], $($Result.id -join (' -or {0}id -eq ' -F $ReferenceInfo[1])) $Result = Get-Atwsdata -Entity $ReferenceInfo[0] -Filter $Filter } # Do the user want labels along with index values for Picklists? ElseIf ( ($Result) -and -not ($NoPickListLabel)) { Foreach ($Field in $Fields.Where{$_.IsPickList}) { $FieldName = '{0}Label' -F $Field.Name Foreach ($Item in $Result) { $Value = ($Field.PickListValues.Where{$_.Value -eq $Item.$($Field.Name)}).Label Add-Member -InputObject $Item -MemberType NoteProperty -Name $FieldName -Value $Value -Force } } } } End { Write-Debug ('{0}: End of function' -F $MyInvocation.MyCommand.Name) If ($Result) { Return $Result } } } |