Functions/Set-AtwsTicket.ps1
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#Requires -Version 5.0 <# .COPYRIGHT Copyright (c) ECIT Solutions AS. All rights reserved. Licensed under the MIT license. See https://github.com/ecitsolutions/Autotask/blob/master/LICENSE.md for license information. #> Function Set-AtwsTicket { <# .SYNOPSIS This function sets parameters on the Ticket specified by the -InputObject parameter or pipeline through the use of the Autotask Web Services API. Any property of the Ticket that is not marked as READ ONLY by Autotask can be speficied with a parameter. You can specify multiple paramters. .DESCRIPTION This function one or more objects of type [Autotask.Ticket] as input. You can pipe the objects to the function or pass them using the -InputObject parameter. You specify the property you want to set and the value you want to set it to using parameters. The function modifies all objects and updates the online data through the Autotask Web Services API. The function supports all properties of an [Autotask.Ticket] that can be updated through the Web Services API. The function uses PowerShell parameter validation and supports IntelliSense for selecting picklist values. Entities that have fields that refer to the base entity of this CmdLet: .INPUTS [Autotask.Ticket[]]. This function takes one or more objects as input. Pipeline is supported. .OUTPUTS Nothing or [Autotask.Ticket]. This function optionally returns the updated objects if you use the -PassThru parameter. .EXAMPLE Set-AtwsTicket -InputObject $Ticket [-ParameterName] [Parameter value] Passes one or more [Autotask.Ticket] object(s) as a variable to the function and sets the property by name 'ParameterName' on ALL the objects before they are passed to the Autotask Web Service API and updated. .EXAMPLE $Ticket | Set-AtwsTicket -ParameterName <Parameter value> Same as the first example, but now the objects are passed to the funtion through the pipeline, not passed as a parameter. The end result is identical. .EXAMPLE Get-AtwsTicket -Id 0 | Set-AtwsTicket -ParameterName <Parameter value> Gets the instance with Id 0 directly from the Web Services API, modifies a parameter and updates Autotask. This approach works with all valid parameters for the Get function. .EXAMPLE Get-AtwsTicket -Id 0,4,8 | Set-AtwsTicket -ParameterName <Parameter value> Gets multiple instances by Id, modifies them all and updates Autotask. .EXAMPLE $result = Get-AtwsTicket -Id 0,4,8 | Set-AtwsTicket -ParameterName <Parameter value> -PassThru Gets multiple instances by Id, modifies them all, updates Autotask and returns the updated objects. .LINK New-AtwsTicket .LINK Get-AtwsTicket #> [CmdLetBinding(SupportsShouldProcess = $true, DefaultParameterSetName='InputObject', ConfirmImpact='Low')] Param ( # An object that will be modified by any parameters and updated in Autotask [Parameter( ParametersetName = 'Input_Object', ValueFromPipeline = $true )] [ValidateNotNullOrEmpty()] [Autotask.Ticket[]] $InputObject, # The object.ids of objects that should be modified by any parameters and updated in Autotask [Parameter( ParametersetName = 'By_Id' )] [ValidateNotNullOrEmpty()] [long[]] $Id, # Return any updated objects through the pipeline [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [switch] $PassThru, # User defined fields already setup i Autotask [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Alias('UDF')] [Autotask.UserDefinedField[]] $UserDefinedFields, # Client [Parameter( ParametersetName = 'Input_Object' )] [Parameter( Mandatory = $true, ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateNotNullOrEmpty()] [Nullable[Int]] $AccountID, # Account Physical Location [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $AccountPhysicalLocationID, # Allocation Code Name [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $AllocationCodeID, # Resource [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $AssignedResourceID, # Resource Role Name [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $AssignedResourceRoleID, # Business Division Subdivision ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $BusinessDivisionSubdivisionID, # Change Approval Board ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalBoard -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalBoard -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $ChangeApprovalBoard, # Change Approval Status [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalStatus -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalStatus -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $ChangeApprovalStatus, # Change Approval Type [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalType -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $ChangeApprovalType, # Change Info Field 1 [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateLength(0,8000)] [string] $ChangeInfoField1, # Change Info Field 2 [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateLength(0,8000)] [string] $ChangeInfoField2, # Change Info Field 3 [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateLength(0,8000)] [string] $ChangeInfoField3, # Change Info Field 4 [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateLength(0,8000)] [string] $ChangeInfoField4, # Change Info Field 5 [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateLength(0,8000)] [string] $ChangeInfoField5, # Ticket Contact [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $ContactID, # Contract [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $ContractID, # Contract Service Bundle ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[long]] $ContractServiceBundleID, # Contract Service ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[long]] $ContractServiceID, # Created By Contact ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $CreatedByContactID, # Ticket Description [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateLength(0,8000)] [string] $Description, # Ticket End Date [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[datetime]] $DueDateTime, # Ticket Estimated Hours [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[double]] $EstimatedHours, # Ticket External ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateLength(0,50)] [string] $ExternalID, # Configuration Item [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $InstalledProductID, # Ticket Issue [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName IssueType -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName IssueType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $IssueType, # Monitor ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $MonitorID, # Monitor Type ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName MonitorTypeID -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName MonitorTypeID -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $MonitorTypeID, # Opportunity ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $OpportunityId, # Ticket Priority [Parameter( ParametersetName = 'Input_Object' )] [Parameter( Mandatory = $true, ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateNotNullOrEmpty()] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName Priority -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName Priority -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $Priority, # Problem Ticket ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $ProblemTicketId, # Project ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [Nullable[Int]] $ProjectID, # purchase_order_number [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateLength(0,50)] [string] $PurchaseOrderNumber, # Ticket Department Name OR Ticket Queue Name [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName QueueID -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName QueueID -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $QueueID, # Resolution [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateLength(0,32000)] [string] $Resolution, # RMA Status [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName RmaStatus -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName RmaStatus -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $RmaStatus, # RMA Type [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName RmaType -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName RmaType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $RmaType, # Service Level Agreement ID [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName ServiceLevelAgreementID -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName ServiceLevelAgreementID -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $ServiceLevelAgreementID, # Ticket Source [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName Source -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName Source -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $Source, # Ticket Status [Parameter( ParametersetName = 'Input_Object' )] [Parameter( Mandatory = $true, ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateNotNullOrEmpty()] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName Status -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName Status -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $Status, # Ticket Subissue Type [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter( { param($Cmd, $Param, $Word, $Ast, $FakeBound) if ($fakeBound.IssueType) { $parentvalue = $fakeBound.IssueType if (!([int]::TryParse($parentvalue, [ref]$null))) { $parentPicklist = Get-AtwsPicklistValue -Entity Ticket -Field IssueType -Label -Hashtable $parentValue = $parentPicklist[$parentValue] } $picklists = Get-AtwsPicklistValue -Entity Ticket -FieldName SubIssueType $picklists[$parentValue]['byLabel'].Keys } else { Get-AtwsPicklistValue -Entity Ticket -FieldName SubIssueType -Label } })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName SubIssueType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $SubIssueType, # Ticket Category [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName TicketCategory -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName TicketCategory -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $TicketCategory, # Ticket Number [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateLength(0,50)] [string] $TicketNumber, # Ticket Type [Parameter( ParametersetName = 'Input_Object' )] [Parameter( ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName TicketType -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName TicketType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $TicketType, # Ticket Title [Parameter( ParametersetName = 'Input_Object' )] [Parameter( Mandatory = $true, ParametersetName = 'By_parameters' )] [Parameter( ParametersetName = 'By_Id' )] [ValidateNotNullOrEmpty()] [ValidateLength(0,255)] [string] $Title ) begin { $entityName = 'Ticket' # Enable modern -Debug behavior if ($PSCmdlet.MyInvocation.BoundParameters['Debug'].IsPresent) { $DebugPreference = 'Continue' } else { # Respect configured preference $DebugPreference = $Script:Atws.Configuration.DebugPref } Write-Debug ('{0}: Begin of function' -F $MyInvocation.MyCommand.Name) if (!($PSCmdlet.MyInvocation.BoundParameters['Verbose'].IsPresent)) { # No local override of central preference. Load central preference $VerbosePreference = $Script:Atws.Configuration.VerbosePref } $ModifiedObjects = [Collections.ArrayList]::new() } process { # Collect fresh copies of InputObject if passed any IDs # Has to collect in batches, or we are going to get the # dreaded 'too nested SQL' error If ($Id.count -gt 0) { for ($i = 0; $i -lt $Id.count; $i += 200) { $j = $i + 199 if ($j -ge $Id.count) { $j = $Id.count - 1 } # Create a filter with the current batch $Filter = 'Id -eq {0}' -F ($Id[$i .. $j] -join ' -or Id -eq ') $InputObject += Get-AtwsData -Entity $entityName -Filter $Filter } # Remove the ID parameter so we do not try to set it on every object $null = $PSBoundParameters.Remove('id') } $caption = $MyInvocation.MyCommand.Name $verboseDescription = '{0}: About to modify {1} {2}(s). This action cannot be undone.' -F $caption, $InputObject.Count, $entityName $verboseWarning = '{0}: About to modify {1} {2}(s). This action cannot be undone. Do you want to continue?' -F $caption, $InputObject.Count, $entityName if ($PSCmdlet.ShouldProcess($verboseDescription, $verboseWarning, $caption)) { Write-Verbose $verboseDescription # Process parameters and update objects with their values $processObject = $InputObject | Update-AtwsObjectsWithParameters -BoundParameters $PSBoundParameters -EntityName $EntityName try { # If using pipeline this block (process) will run once pr item in the pipeline. make sure to return them all $Data = Set-AtwsData -Entity $processObject if ($Data.Count -gt 1) { [void]$ModifiedObjects.AddRange($Data) }else { [void]$ModifiedObjects.Add($Data) } } catch { write-host "ERROR: " -ForegroundColor Red -NoNewline write-host $_.Exception.Message write-host ("{0}: {1}" -f $_.CategoryInfo.Category,$_.CategoryInfo.Reason) -ForegroundColor Cyan $_.ScriptStackTrace -split '\n' | ForEach-Object { Write-host " | " -ForegroundColor Cyan -NoNewline Write-host $_ } } } } end { Write-Debug ('{0}: End of function, returning {1} {2}(s)' -F $MyInvocation.MyCommand.Name, $ModifiedObjects.count, $entityName) if ($PassThru.IsPresent) { Return [array]$ModifiedObjects } } } |