Dynamic/New-AtwsTicket.ps1
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#Requires -Version 5.0 <# .COPYRIGHT Copyright (c) ECIT Solutions AS. All rights reserved. Licensed under the MIT license. See https://github.com/ecitsolutions/Autotask/blob/master/LICENSE.md for license information. #> Function New-AtwsTicket { <# .SYNOPSIS This function creates a new Ticket through the Autotask Web Services API. All required properties are marked as required parameters to assist you on the command line. .DESCRIPTION The function supports all properties of an [Autotask.Ticket] that can be updated through the Web Services API. The function uses PowerShell parameter validation and supports IntelliSense for selecting picklist values. Any required paramterer is marked as Mandatory in the PowerShell function to assist you on the command line. If you need very complicated queries you can write a filter directly and pass it using the -Filter parameter. To get the Ticket with Id number 0 you could write 'New-AtwsTicket -Id 0' or you could write 'New-AtwsTicket -Filter {Id -eq 0}. 'New-AtwsTicket -Id 0,4' could be written as 'New-AtwsTicket -Filter {id -eq 0 -or id -eq 4}'. For simple queries you can see that using parameters is much easier than the -Filter option. But the -Filter option supports an arbitrary sequence of most operators (-eq, -ne, -gt, -ge, -lt, -le, -and, -or, -beginswith, -endswith, -contains, -like, -notlike, -soundslike, -isnotnull, -isnull, -isthisday). As you can group them using parenthesis '()' you can write arbitrarily complex queries with -Filter. To create a new Ticket you need the following required fields: -AccountID -Priority -Status -Title Entities that have fields that refer to the base entity of this CmdLet: AccountToDo BillingItem ChangeRequestLink ExpenseItem NotificationHistory PurchaseOrderItem ServiceCallTicket ServiceLevelAgreementResults SurveyResults Ticket TicketAdditionalContact TicketAdditionalInstalledProduct TicketChangeRequestApproval TicketChecklistItem TicketChecklistLibrary TicketCost TicketHistory TicketNote TicketRmaCredit TicketSecondaryResource TimeEntry .INPUTS Nothing. This function only takes parameters. .OUTPUTS [Autotask.Ticket]. This function outputs the Autotask.Ticket that was created by the API. .EXAMPLE $result = New-AtwsTicket -AccountID [Value] -Priority [Value] -Status [Value] -Title [Value] Creates a new [Autotask.Ticket] through the Web Services API and returns the new object. .EXAMPLE $result = Get-AtwsTicket -Id 124 | New-AtwsTicket Copies [Autotask.Ticket] by Id 124 to a new object through the Web Services API and returns the new object. .EXAMPLE Get-AtwsTicket -Id 124 | New-AtwsTicket | Set-AtwsTicket -ParameterName <Parameter Value> Copies [Autotask.Ticket] by Id 124 to a new object through the Web Services API, passes the new object to the Set-AtwsTicket to modify the object. .EXAMPLE $result = Get-AtwsTicket -Id 124 | New-AtwsTicket | Set-AtwsTicket -ParameterName <Parameter Value> -Passthru Copies [Autotask.Ticket] by Id 124 to a new object through the Web Services API, passes the new object to the Set-AtwsTicket to modify the object and returns the new object. .LINK Get-AtwsTicket .LINK Set-AtwsTicket #> [CmdLetBinding(SupportsShouldProcess = $true, DefaultParameterSetName='By_parameters', ConfirmImpact='Low')] Param ( # An array of objects to create [Parameter( ParametersetName = 'Input_Object', ValueFromPipeline = $true )] [ValidateNotNullOrEmpty()] [Autotask.Ticket[]] $InputObject, # User defined fields already setup i Autotask [Parameter( ParametersetName = 'By_parameters' )] [Alias('UDF')] [ValidateNotNullOrEmpty()] [Autotask.UserDefinedField[]] $UserDefinedFields, # Client [Parameter( Mandatory = $true, ParametersetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [Int] $AccountID, # Allocation Code Name [Parameter( ParametersetName = 'By_parameters' )] [Int] $AllocationCodeID, # Resource [Parameter( ParametersetName = 'By_parameters' )] [Int] $AssignedResourceID, # Resource Role Name [Parameter( ParametersetName = 'By_parameters' )] [Int] $AssignedResourceRoleID, # Ticket Date Completed by Complete Project Wizard [Parameter( ParametersetName = 'By_parameters' )] [datetime] $CompletedDate, # Ticket Contact [Parameter( ParametersetName = 'By_parameters' )] [Int] $ContactID, # Contract [Parameter( ParametersetName = 'By_parameters' )] [Int] $ContractID, # Ticket Creation Date [Parameter( ParametersetName = 'By_parameters' )] [datetime] $CreateDate, # Ticket Creator [Parameter( ParametersetName = 'By_parameters' )] [Int] $CreatorResourceID, # Ticket Description [Parameter( ParametersetName = 'By_parameters' )] [ValidateLength(0,8000)] [string] $Description, # Ticket End Date [Parameter( ParametersetName = 'By_parameters' )] [datetime] $DueDateTime, # Ticket Estimated Hours [Parameter( ParametersetName = 'By_parameters' )] [double] $EstimatedHours, # Ticket External ID [Parameter( ParametersetName = 'By_parameters' )] [ValidateLength(0,50)] [string] $ExternalID, # Configuration Item [Parameter( ParametersetName = 'By_parameters' )] [Int] $InstalledProductID, # Ticket Issue [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName IssueType -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName IssueType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $IssueType, # Ticket Last Activity Date [Parameter( ParametersetName = 'By_parameters' )] [datetime] $LastActivityDate, # Ticket Priority [Parameter( Mandatory = $true, ParametersetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName Priority -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName Priority -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $Priority, # Ticket Department Name OR Ticket Queue Name [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName QueueID -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName QueueID -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $QueueID, # Ticket Source [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName Source -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName Source -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $Source, # Ticket Status [Parameter( Mandatory = $true, ParametersetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName Status -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName Status -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $Status, # Ticket Subissue Type [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName SubIssueType -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName SubIssueType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $SubIssueType, # Ticket Number [Parameter( ParametersetName = 'By_parameters' )] [ValidateLength(0,50)] [string] $TicketNumber, # Ticket Title [Parameter( Mandatory = $true, ParametersetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [ValidateLength(0,255)] [string] $Title, # First Response Date Time [Parameter( ParametersetName = 'By_parameters' )] [datetime] $FirstResponseDateTime, # Resolution Plan Date Time [Parameter( ParametersetName = 'By_parameters' )] [datetime] $ResolutionPlanDateTime, # Resolved Date Time [Parameter( ParametersetName = 'By_parameters' )] [datetime] $ResolvedDateTime, # First Response Due Date Time [Parameter( ParametersetName = 'By_parameters' )] [datetime] $FirstResponseDueDateTime, # Resolution Plan Due Date Time [Parameter( ParametersetName = 'By_parameters' )] [datetime] $ResolutionPlanDueDateTime, # Resolved Due Date Time [Parameter( ParametersetName = 'By_parameters' )] [datetime] $ResolvedDueDateTime, # Service Level Agreement ID [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName ServiceLevelAgreementID -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName ServiceLevelAgreementID -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $ServiceLevelAgreementID, # Has Met SLA [Parameter( ParametersetName = 'By_parameters' )] [boolean] $ServiceLevelAgreementHasBeenMet, # Resolution [Parameter( ParametersetName = 'By_parameters' )] [ValidateLength(0,32000)] [string] $Resolution, # purchase_order_number [Parameter( ParametersetName = 'By_parameters' )] [ValidateLength(0,50)] [string] $PurchaseOrderNumber, # Ticket Type [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName TicketType -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName TicketType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $TicketType, # Problem Ticket ID [Parameter( ParametersetName = 'By_parameters' )] [Int] $ProblemTicketId, # Opportunity ID [Parameter( ParametersetName = 'By_parameters' )] [Int] $OpportunityId, # Change Approval Board ID [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalBoard -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalBoard -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $ChangeApprovalBoard, # Change Approval Type [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalType -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $ChangeApprovalType, # Change Approval Status [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalStatus -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName ChangeApprovalStatus -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $ChangeApprovalStatus, # Change Info Field 1 [Parameter( ParametersetName = 'By_parameters' )] [ValidateLength(0,8000)] [string] $ChangeInfoField1, # Change Info Field 2 [Parameter( ParametersetName = 'By_parameters' )] [ValidateLength(0,8000)] [string] $ChangeInfoField2, # Change Info Field 3 [Parameter( ParametersetName = 'By_parameters' )] [ValidateLength(0,8000)] [string] $ChangeInfoField3, # Change Info Field 4 [Parameter( ParametersetName = 'By_parameters' )] [ValidateLength(0,8000)] [string] $ChangeInfoField4, # Change Info Field 5 [Parameter( ParametersetName = 'By_parameters' )] [ValidateLength(0,8000)] [string] $ChangeInfoField5, # Last Customer Notification [Parameter( ParametersetName = 'By_parameters' )] [datetime] $LastCustomerNotificationDateTime, # Last Customer Visible Activity [Parameter( ParametersetName = 'By_parameters' )] [datetime] $LastCustomerVisibleActivityDateTime, # Contract Service ID [Parameter( ParametersetName = 'By_parameters' )] [long] $ContractServiceID, # Contract Service Bundle ID [Parameter( ParametersetName = 'By_parameters' )] [long] $ContractServiceBundleID, # Monitor Type ID [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName MonitorTypeID -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName MonitorTypeID -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $MonitorTypeID, # Monitor ID [Parameter( ParametersetName = 'By_parameters' )] [Int] $MonitorID, # AEM Alert ID [Parameter( ParametersetName = 'By_parameters' )] [ValidateLength(0,50)] [string] $AEMAlertID, # Hours to be Scheduled [Parameter( ParametersetName = 'By_parameters' )] [double] $HoursToBeScheduled, # Ticket Category [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName TicketCategory -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName TicketCategory -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $TicketCategory, # First Response Initiating Resource [Parameter( ParametersetName = 'By_parameters' )] [Int] $FirstResponseInitiatingResourceID, # First Response Assigned Resource [Parameter( ParametersetName = 'By_parameters' )] [Int] $FirstResponseAssignedResourceID, # Project ID [Parameter( ParametersetName = 'By_parameters' )] [Int] $ProjectID, # Business Division Subdivision ID [Parameter( ParametersetName = 'By_parameters' )] [Int] $BusinessDivisionSubdivisionID, # Creator Type [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName CreatorType -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName CreatorType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $CreatorType, # Ticket Completed By [Parameter( ParametersetName = 'By_parameters' )] [Int] $CompletedByResourceID, # Account Physical Location [Parameter( ParametersetName = 'By_parameters' )] [Int] $AccountPhysicalLocationID, # Last Activity Person Type [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName LastActivityPersonType -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName LastActivityPersonType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $LastActivityPersonType, # Last Edited Resource ID [Parameter( ParametersetName = 'By_parameters' )] [Int] $LastActivityResourceID, # Next Service Level Agreement Event in Hours [Parameter( ParametersetName = 'By_parameters' )] [double] $ServiceLevelAgreementPausedNextEventHours, # Current Service Thermometer Rating [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName CurrentServiceThermometerRating -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName CurrentServiceThermometerRating -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $CurrentServiceThermometerRating, # Previous Service Thermometer Rating [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName PreviousServiceThermometerRating -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName PreviousServiceThermometerRating -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $PreviousServiceThermometerRating, # Service Thermometer Temperature [Parameter( ParametersetName = 'By_parameters' )] [Int] $ServiceThermometerTemperature, # API Vendor ID [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName ApiVendorID -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName ApiVendorID -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $ApiVendorID, # Last Tracked Modification Date Time [Parameter( ParametersetName = 'By_parameters' )] [datetime] $LastTrackedModificationDateTime, # RMA Status [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName RmaStatus -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName RmaStatus -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $RmaStatus, # RMA Type [Parameter( ParametersetName = 'By_parameters' )] [ArgumentCompleter({ param($Cmd, $Param, $Word, $Ast, $FakeBound) Get-AtwsPicklistValue -Entity Ticket -FieldName RmaType -Label })] [ValidateScript({ $set = Get-AtwsPicklistValue -Entity Ticket -FieldName RmaType -Label if ($_ -in $set) { return $true} else { Write-Warning ('{0} is not one of {1}' -f $_, ($set -join ', ')) Return $false } })] [string] $RmaType, # Impersonator Creator Resource ID [Parameter( ParametersetName = 'By_parameters' )] [Int] $ImpersonatorCreatorResourceID ) begin { $entityName = 'Ticket' # Enable modern -Debug behavior if ($PSCmdlet.MyInvocation.BoundParameters['Debug'].IsPresent) { $DebugPreference = 'Continue' } else { # Respect configured preference $DebugPreference = $Script:Atws.Configuration.DebugPref } Write-Debug ('{0}: Begin of function' -F $MyInvocation.MyCommand.Name) if (!($PSCmdlet.MyInvocation.BoundParameters['Verbose'].IsPresent)) { # No local override of central preference. Load central preference $VerbosePreference = $Script:Atws.Configuration.VerbosePref } $processObject = @() } process { if ($InputObject) { Write-Verbose -Message ('{0}: Copy Object mode: Setting ID property to zero' -F $MyInvocation.MyCommand.Name) $fields = Get-AtwsFieldInfo -Entity $entityName $CopyNo = 1 foreach ($object in $InputObject) { # Create a new object and copy properties $newObject = New-Object -TypeName Autotask.$entityName # Copy every non readonly property $fieldNames = $fields.Where( { $_.Name -ne 'id' }).Name if ($PSBoundParameters.ContainsKey('UserDefinedFields')) { $fieldNames += 'UserDefinedFields' } foreach ($field in $fieldNames) { $newObject.$field = $object.$field } if ($newObject -is [Autotask.Ticket]) { Write-Verbose -Message ('{0}: Copy Object mode: Object is a Ticket. Title must be modified to avoid duplicate detection.' -F $MyInvocation.MyCommand.Name) $title = '{0} (Copy {1})' -F $newObject.Title, $CopyNo $copyNo++ $newObject.Title = $title } $processObject += $newObject } } else { Write-Debug -Message ('{0}: Creating empty [Autotask.{1}]' -F $MyInvocation.MyCommand.Name, $entityName) $processObject += New-Object -TypeName Autotask.$entityName } # Prepare shouldProcess comments $caption = $MyInvocation.MyCommand.Name $verboseDescription = '{0}: About to create {1} {2}(s). This action cannot be undone.' -F $caption, $processObject.Count, $entityName $verboseWarning = '{0}: About to create {1} {2}(s). This action may not be undoable. Do you want to continue?' -F $caption, $processObject.Count, $entityName # Lets don't and say we did! if ($PSCmdlet.ShouldProcess($verboseDescription, $verboseWarning, $caption)) { # Process parameters and update objects with their values $processObject = $processObject | Update-AtwsObjectsWithParameters -BoundParameters $PSBoundParameters -EntityName $EntityName $result = Set-AtwsData -Entity $processObject -Create } } end { Write-Debug -Message ('{0}: End of function, returning {1} {2}(s)' -F $MyInvocation.MyCommand.Name, $result.count, $entityName) Return $result } } |