Dynamic/Get-AtwsTicket.ps1
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#Requires -Version 4.0 #Version 1.6.2.11 <# .COPYRIGHT Copyright (c) Office Center Hønefoss AS. All rights reserved. Based on code from Jan Egil Ring (Crayon). Licensed under the MIT license. See https://github.com/officecenter/Autotask/blob/master/LICENSE.md for license information. #> Function Get-AtwsTicket { <# .SYNOPSIS This function get one or more Ticket through the Autotask Web Services API. .DESCRIPTION This function creates a query based on any parameters you give and returns any resulting objects from the Autotask Web Services Api. By default the function returns any objects with properties that are Equal (-eq) to the value of the parameter. To give you more flexibility you can modify the operator by using -NotEquals [ParameterName[]], -LessThan [ParameterName[]] and so on. Possible operators for all parameters are: -NotEquals -GreaterThan -GreaterThanOrEqual -LessThan -LessThanOrEquals Additional operators for [String] parameters are: -Like (supports * or % as wildcards) -NotLike -BeginsWith -EndsWith -Contains Properties with picklists are: IssueType Priority QueueID Source Status SubIssueType ServiceLevelAgreementID TicketType ChangeApprovalBoard ChangeApprovalType ChangeApprovalStatus MonitorTypeID TicketCategory CreatorType LastActivityPersonType CurrentServiceThermometerRating PreviousServiceThermometerRating Entities that have fields that refer to the base entity of this CmdLet: AccountToDo BillingItem ChangeRequestLink ExpenseItem NotificationHistory PurchaseOrderItem ServiceCallTicket ServiceLevelAgreementResults SurveyResults Ticket TicketAdditionalContact TicketAdditionalInstalledProduct TicketChangeRequestApproval TicketChecklistItem TicketChecklistLibrary TicketCost TicketHistory TicketNote TicketSecondaryResource TimeEntry .INPUTS Nothing. This function only takes parameters. .OUTPUTS [Autotask.Ticket[]]. This function outputs the Autotask.Ticket that was returned by the API. .EXAMPLE Get-AtwsTicket -Id 0 Returns the object with Id 0, if any. .EXAMPLE Get-AtwsTicket -TicketName SomeName Returns the object with TicketName 'SomeName', if any. .EXAMPLE Get-AtwsTicket -TicketName 'Some Name' Returns the object with TicketName 'Some Name', if any. .EXAMPLE Get-AtwsTicket -TicketName 'Some Name' -NotEquals TicketName Returns any objects with a TicketName that is NOT equal to 'Some Name', if any. .EXAMPLE Get-AtwsTicket -TicketName SomeName* -Like TicketName Returns any object with a TicketName that matches the simple pattern 'SomeName*'. Supported wildcards are * and %. .EXAMPLE Get-AtwsTicket -TicketName SomeName* -NotLike TicketName Returns any object with a TicketName that DOES NOT match the simple pattern 'SomeName*'. Supported wildcards are * and %. .EXAMPLE Get-AtwsTicket -IssueType <PickList Label> Returns any Tickets with property IssueType equal to the <PickList Label>. '-PickList' is any parameter on . .EXAMPLE Get-AtwsTicket -IssueType <PickList Label> -NotEquals IssueType Returns any Tickets with property IssueType NOT equal to the <PickList Label>. .EXAMPLE Get-AtwsTicket -IssueType <PickList Label1>, <PickList Label2> Returns any Tickets with property IssueType equal to EITHER <PickList Label1> OR <PickList Label2>. .EXAMPLE Get-AtwsTicket -IssueType <PickList Label1>, <PickList Label2> -NotEquals IssueType Returns any Tickets with property IssueType NOT equal to NEITHER <PickList Label1> NOR <PickList Label2>. .EXAMPLE Get-AtwsTicket -Id 1234 -TicketName SomeName* -IssueType <PickList Label1>, <PickList Label2> -Like TicketName -NotEquals IssueType -GreaterThan Id An example of a more complex query. This command returns any Tickets with Id GREATER THAN 1234, a TicketName that matches the simple pattern SomeName* AND that has a IssueType that is NOT equal to NEITHER <PickList Label1> NOR <PickList Label2>. .LINK New-AtwsTicket .LINK Set-AtwsTicket #> [CmdLetBinding(SupportsShouldProcess = $True, DefaultParameterSetName='Filter', ConfirmImpact='None')] Param ( # A filter that limits the number of objects that is returned from the API [Parameter( Mandatory = $true, ValueFromRemainingArguments = $true, ParameterSetName = 'Filter' )] [ValidateNotNullOrEmpty()] [String[]] $Filter, # Follow this external ID and return any external objects [Parameter( ParameterSetName = 'Filter' )] [Parameter( ParameterSetName = 'By_parameters' )] [Alias('GetRef')] [ValidateNotNullOrEmpty()] [ValidateSet('AccountID', 'AccountPhysicalLocationID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'ContactID', 'ContractID', 'ContractServiceBundleID', 'ContractServiceID', 'CreatorResourceID', 'InstalledProductID', 'LastActivityResourceID', 'OpportunityId', 'ProblemTicketId', 'ProjectID')] [String] $GetReferenceEntityById, # Return entities of selected type that are referencing to this entity. [Parameter( ParameterSetName = 'Filter' )] [Parameter( ParameterSetName = 'By_parameters' )] [Alias('External')] [ValidateNotNullOrEmpty()] [ValidateSet('AccountToDo:TicketID', 'BillingItem:TicketID', 'ChangeRequestLink:ChangeRequestTicketID', 'ChangeRequestLink:ProblemOrIncidentTicketID', 'ExpenseItem:TicketID', 'NotificationHistory:TicketID', 'PurchaseOrderItem:TicketID', 'ServiceCallTicket:TicketID', 'ServiceLevelAgreementResults:TicketID', 'SurveyResults:TicketID', 'Ticket:ProblemTicketId', 'TicketAdditionalContact:TicketID', 'TicketAdditionalInstalledProduct:TicketID', 'TicketChangeRequestApproval:TicketID', 'TicketChecklistItem:TicketID', 'TicketChecklistLibrary:TicketID', 'TicketCost:TicketID', 'TicketHistory:TicketID', 'TicketNote:TicketID', 'TicketSecondaryResource:TicketID', 'TimeEntry:TicketID')] [String] $GetExternalEntityByThisEntityId, # Return all objects in one query [Parameter( ParameterSetName = 'Get_all' )] [Switch] $All, # Do not add descriptions for all picklist attributes with values [Parameter( ParameterSetName = 'Filter' )] [Parameter( ParameterSetName = 'Get_all' )] [Parameter( ParameterSetName = 'By_parameters' )] [Switch] $NoPickListLabel, # A single user defined field can be used pr query [Parameter( ParameterSetName = 'By_parameters' )] [Alias('UDF')] [ValidateNotNullOrEmpty()] [Autotask.UserDefinedField] $UserDefinedField, # Client [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [Nullable[Int][]] $AccountID, # Allocation Code Name [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $AllocationCodeID, # Resource [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $AssignedResourceID, # Resource Role Name [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $AssignedResourceRoleID, # Ticket Date Completed by Complete Project Wizard [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[datetime][]] $CompletedDate, # Ticket Contact [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $ContactID, # Contract [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $ContractID, # Ticket Creation Date [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[datetime][]] $CreateDate, # Ticket Creator [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $CreatorResourceID, # Ticket Description [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(0,8000)] [string[]] $Description, # Ticket End Date [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [Nullable[datetime][]] $DueDateTime, # Ticket Estimated Hours [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[double][]] $EstimatedHours, # Ticket External ID [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(0,50)] [string[]] $ExternalID, # Ticket ID [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [Nullable[long][]] $id, # Configuration Item [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $InstalledProductID, # Ticket Issue [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $IssueType, # Ticket Last Activity Date [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[datetime][]] $LastActivityDate, # Ticket Priority [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [String[]] $Priority, # Ticket Department Name OR Ticket Queue Name [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $QueueID, # Ticket Source [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $Source, # Ticket Status [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [String[]] $Status, # Ticket Subissue Type [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $SubIssueType, # Ticket Number [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(0,50)] [string[]] $TicketNumber, # Ticket Title [Parameter( ParameterSetName = 'By_parameters' )] [ValidateNotNullOrEmpty()] [ValidateLength(0,255)] [string[]] $Title, # First Response Date Time [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[datetime][]] $FirstResponseDateTime, # Resolution Plan Date Time [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[datetime][]] $ResolutionPlanDateTime, # Resolved Date Time [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[datetime][]] $ResolvedDateTime, # First Response Due Date Time [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[datetime][]] $FirstResponseDueDateTime, # Resolution Plan Due Date Time [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[datetime][]] $ResolutionPlanDueDateTime, # Resolved Due Date Time [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[datetime][]] $ResolvedDueDateTime, # Service Level Agreement ID [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $ServiceLevelAgreementID, # Has Met SLA [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[boolean][]] $ServiceLevelAgreementHasBeenMet, # Resolution [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(0,32000)] [string[]] $Resolution, # purchase_order_number [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(0,50)] [string[]] $PurchaseOrderNumber, # Ticket Type [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $TicketType, # Problem Ticket ID [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $ProblemTicketId, # Opportunity ID [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $OpportunityId, # Change Approval Board ID [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $ChangeApprovalBoard, # Change Approval Type [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $ChangeApprovalType, # Change Approval Status [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $ChangeApprovalStatus, # Change Info Field 1 [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(0,8000)] [string[]] $ChangeInfoField1, # Change Info Field 2 [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(0,8000)] [string[]] $ChangeInfoField2, # Change Info Field 3 [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(0,8000)] [string[]] $ChangeInfoField3, # Change Info Field 4 [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(0,8000)] [string[]] $ChangeInfoField4, # Change Info Field 5 [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(0,8000)] [string[]] $ChangeInfoField5, # Last Customer Notification [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[datetime][]] $LastCustomerNotificationDateTime, # Last Customer Visible Activity [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[datetime][]] $LastCustomerVisibleActivityDateTime, # Contract Service ID [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[long][]] $ContractServiceID, # Contract Service Bundle ID [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[long][]] $ContractServiceBundleID, # Monitor Type ID [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $MonitorTypeID, # Monitor ID [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $MonitorID, # AEM Alert ID [Parameter( ParameterSetName = 'By_parameters' )] [ValidateLength(0,50)] [string[]] $AEMAlertID, # Hours to be Scheduled [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[double][]] $HoursToBeScheduled, # Ticket Category [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $TicketCategory, # First Response Initiating Resource [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $FirstResponseInitiatingResourceID, # First Response Assigned Resource [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $FirstResponseAssignedResourceID, # Project ID [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $ProjectID, # Business Division Subdivision ID [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $BusinessDivisionSubdivisionID, # Ticket Completed By [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $CompletedByResourceID, # Account Physical Location [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $AccountPhysicalLocationID, # Last Edited Resource ID [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $LastActivityResourceID, # Current Service Thermometer Rating [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $CurrentServiceThermometerRating, # Previous Service Thermometer Rating [Parameter( ParameterSetName = 'By_parameters' )] [String[]] $PreviousServiceThermometerRating, # Service Thermometer Temperature [Parameter( ParameterSetName = 'By_parameters' )] [Nullable[Int][]] $ServiceThermometerTemperature, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'ServiceLevelAgreementHasBeenMet', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $NotEquals, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'ServiceLevelAgreementHasBeenMet', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $IsNull, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'ServiceLevelAgreementHasBeenMet', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $IsNotNull, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $GreaterThan, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $GreaterThanOrEquals, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $LessThan, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('AccountID', 'AllocationCodeID', 'AssignedResourceID', 'AssignedResourceRoleID', 'CompletedDate', 'ContactID', 'ContractID', 'CreateDate', 'CreatorResourceID', 'Description', 'DueDateTime', 'EstimatedHours', 'ExternalID', 'id', 'InstalledProductID', 'IssueType', 'LastActivityDate', 'Priority', 'QueueID', 'Source', 'Status', 'SubIssueType', 'TicketNumber', 'Title', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'ServiceLevelAgreementID', 'Resolution', 'PurchaseOrderNumber', 'TicketType', 'ProblemTicketId', 'OpportunityId', 'ChangeApprovalBoard', 'ChangeApprovalType', 'ChangeApprovalStatus', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'ContractServiceID', 'ContractServiceBundleID', 'MonitorTypeID', 'MonitorID', 'AEMAlertID', 'HoursToBeScheduled', 'TicketCategory', 'FirstResponseInitiatingResourceID', 'FirstResponseAssignedResourceID', 'ProjectID', 'BusinessDivisionSubdivisionID', 'CompletedByResourceID', 'AccountPhysicalLocationID', 'LastActivityResourceID', 'CurrentServiceThermometerRating', 'PreviousServiceThermometerRating', 'ServiceThermometerTemperature', 'UserDefinedField')] [String[]] $LessThanOrEquals, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('Description', 'ExternalID', 'TicketNumber', 'Title', 'Resolution', 'PurchaseOrderNumber', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'AEMAlertID', 'UserDefinedField')] [String[]] $Like, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('Description', 'ExternalID', 'TicketNumber', 'Title', 'Resolution', 'PurchaseOrderNumber', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'AEMAlertID', 'UserDefinedField')] [String[]] $NotLike, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('Description', 'ExternalID', 'TicketNumber', 'Title', 'Resolution', 'PurchaseOrderNumber', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'AEMAlertID', 'UserDefinedField')] [String[]] $BeginsWith, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('Description', 'ExternalID', 'TicketNumber', 'Title', 'Resolution', 'PurchaseOrderNumber', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'AEMAlertID', 'UserDefinedField')] [String[]] $EndsWith, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('Description', 'ExternalID', 'TicketNumber', 'Title', 'Resolution', 'PurchaseOrderNumber', 'ChangeInfoField1', 'ChangeInfoField2', 'ChangeInfoField3', 'ChangeInfoField4', 'ChangeInfoField5', 'AEMAlertID', 'UserDefinedField')] [String[]] $Contains, [Parameter( ParameterSetName = 'By_parameters' )] [ValidateSet('CompletedDate', 'CreateDate', 'DueDateTime', 'LastActivityDate', 'FirstResponseDateTime', 'ResolutionPlanDateTime', 'ResolvedDateTime', 'FirstResponseDueDateTime', 'ResolutionPlanDueDateTime', 'ResolvedDueDateTime', 'LastCustomerNotificationDateTime', 'LastCustomerVisibleActivityDateTime', 'UserDefinedField')] [String[]] $IsThisDay ) Begin { $EntityName = 'Ticket' # Enable modern -Debug behavior If ($PSCmdlet.MyInvocation.BoundParameters['Debug'].IsPresent) {$DebugPreference = 'Continue'} Write-Debug ('{0}: Begin of function' -F $MyInvocation.MyCommand.Name) } Process { If ($PSCmdlet.ParameterSetName -eq 'Get_all') { $Filter = @('id', '-ge', 0) } ElseIf (-not ($Filter)) { Write-Debug ('{0}: Query based on parameters, parsing' -F $MyInvocation.MyCommand.Name) # Convert named parameters to a filter definition that can be parsed to QueryXML $Filter = ConvertTo-AtwsFilter -BoundParameters $PSBoundParameters -EntityName $EntityName } Else { Write-Debug ('{0}: Query based on manual filter, parsing' -F $MyInvocation.MyCommand.Name) $Filter = . Update-AtwsFilter -FilterString $Filter } $Caption = $MyInvocation.MyCommand.Name $VerboseDescrition = '{0}: About to query the Autotask Web API for {1}(s).' -F $Caption, $EntityName $VerboseWarning = '{0}: About to query the Autotask Web API for {1}(s). Do you want to continue?' -F $Caption, $EntityName If ($PSCmdlet.ShouldProcess($VerboseDescrition, $VerboseWarning, $Caption)) { $Result = Get-AtwsData -Entity $EntityName -Filter $Filter Write-Verbose ('{0}: Number of entities returned by base query: {1}' -F $MyInvocation.MyCommand.Name, $Result.Count) # Datetimeparameters $Fields = Get-AtwsFieldInfo -Entity $EntityName # Should we return an indirect object? if ( ($Result) -and ($GetReferenceEntityById)) { Write-Debug ('{0}: User has asked for external reference objects by {1}' -F $MyInvocation.MyCommand.Name, $GetReferenceEntityById) $Field = $Fields.Where({$_.Name -eq $GetReferenceEntityById}) $ResultValues = $Result | Where-Object {$null -ne $_.$GetReferenceEntityById} If ($ResultValues.Count -lt $Result.Count) { Write-Warning ('{0}: Only {1} of the {2}s in the primary query had a value in the property {3}.' -F $MyInvocation.MyCommand.Name, $ResultValues.Count, $EntityName, $GetReferenceEntityById) -WarningAction Continue } $Filter = 'id -eq {0}' -F $($ResultValues.$GetReferenceEntityById -join ' -or id -eq ') $Result = Get-Atwsdata -Entity $Field.ReferenceEntityType -Filter $Filter } ElseIf ( ($Result) -and ($GetExternalEntityByThisEntityId)) { Write-Debug ('{0}: User has asked for {1} that are referencing this result' -F $MyInvocation.MyCommand.Name, $GetExternalEntityByThisEntityId) $ReferenceInfo = $GetExternalEntityByThisEntityId -Split ':' $Filter = '{0} -eq {1}' -F $ReferenceInfo[1], $($Result.id -join (' -or {0}id -eq ' -F $ReferenceInfo[1])) $Result = Get-Atwsdata -Entity $ReferenceInfo[0] -Filter $Filter } # Do the user want labels along with index values for Picklists? ElseIf ( ($Result) -and -not ($NoPickListLabel)) { Foreach ($Field in $Fields.Where{$_.IsPickList}) { $FieldName = '{0}Label' -F $Field.Name Foreach ($Item in $Result) { $Value = ($Field.PickListValues.Where{$_.Value -eq $Item.$($Field.Name)}).Label Add-Member -InputObject $Item -MemberType NoteProperty -Name $FieldName -Value $Value -Force } } } } } End { Write-Debug ('{0}: End of function' -F $MyInvocation.MyCommand.Name) If ($Result) { Return $Result } } } |